MONEY EXPRESS

SERVICE REPRESENTATIVE

CAGUAS BRANCH

Job Summary:

The Service Representative provides timely and effective service to clients as to satisfy their needs, orients and offers the products and services of Money Express and complies with applicable effectiveness measures and processes in all transactions. The Service Representative actively participates in the development and maintenance of the portfolio in a minimum level of delinquency.

Essential Responsibilities:

• Guarantees a high level quality service to clients, satisfying their needs and expectations.
• Fills out loans applications and verifies the received information.
• Validates the identity of clients and timely notifies when exceptions and irregularities occur.
• Processes payments transactions following the applicable procedures.
• Processes loans to be disbursed based on the required documentation, also enters the transaction information in the system.
• Balances the cash register in a daily basis.
• Applies the internal control measures related to the cash quantity maintain into the register, refers to supervisor those transactions that requires authorization.
• Promotes the Money Express products and services as well as provides related orientation to clients.
• Answers and transfers incoming calls.

Other Responsibilities:

• Contacts clients with delayed accounts.

·Performs loan disbursement process when needed following the established procedures and policies.

• Performs clerical tasks supporting the Branch operations.
• Performs any other related task assigned by Supervisor.

Independence of Judgment:

The degree of judgment is related to the compilation and/or presentation of simple information.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Impact of Errors:

The impact of errors of this position could affect job and departmental activities.

Competencies:

· Office equipment management

· Interpersonal communications skills

· Operational procedures application capability

· Write, speak and comprehend English and Spanish

· Customer Service knowledge

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Specific vision abilities required by this job include close vision and distance vision. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand and walk.

Minimum Requirements:

A High School Diploma is required for this job. One to two years of experience in customer service or similar experience is required.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not indented to be an exhaustive list of all responsibilities, duties, skills required of personnel so classified. The reporting relationship may not reflect the most recent changes to the corporate reporting structure.

Accountable for adhering to the Bank’s BSA, AML and Office of Foreign Asset Control (OFCA) applicable policies. Employee must follow specific unit procedures developed in compliance with the policies. Employee is also responsible for reporting any suspicious activity and/or transactions in accordance with the Bank’s processes and comply with any mandatory BSA, AML and OFAC training assigned.

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