Job description
At Lee's Summit Subaru, we treat all our staff members as our family. Together we make up a huge family united not in blood, but in heart and goal. We have always been able to transfer this positivism to our customers as each of our staff conveys this feeling of belonging to the customers they deal with. Consequently, it is our customers who often take notice of this family environment and appreciate the relationship we have as a union.
We provide all of our staff members a golden chance to excel at work through our various productivity enhancing training modules. Also, we take excellent care of our newly joined staff members by providing them with the proper orientation on the facilities and the cars. As a result, we are in a position to proudly say that we have the best-trained staff in the industry.
Isn't this the dream of anyone looking for a job to be able to work in such a heavenly atmosphere?
Benefits:
- Family owned over 40 years
- 3 major brands
- Paid vacation
- Air conditioned shop
- New facility with state of the art technology
- Employee discounts
- Pet friendly
- We provide you with one of the industry’s TOP training programs, and it’s Free and Paid!
- Family environment
- Community outreach focus
- Fastest growing Subaru dealer in the midwest
- Flexible schedule including nights, weekends
- Bi-Weekly Guarantee plus a generous commission package
- Performance Bonus Program
- Full Benefits Package including Healthcare Benefits, 401k
- Upward Mobility: We love to promote from within
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Assist customers in servicing, repairing and explaining each service needed
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Understand customer; match requirements and concerns to various service options
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Explain service being performed and keep customer informed and updated throughout the service of their vehicle
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Stay up to date on new products, features, accessories and attending product training as required
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Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
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Hire and supervise all service department personnel, as well as monitor their performance in servicing customers
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Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business
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Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately
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A minimum of 3 years of experience as a service manager
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Strong focus on providing excellent customer service
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High school diploma or higher education
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Clean driving record & valid driver's license
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Driven personality, eager to improve and able to work within and support internal teams
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