Job description

Position: Tower NOC Operator

Location: 2000 Corporate Dr Canonsburg, PA, 15317

Duration: 12 Months Contract Initially

JOB DESCRIPTION

• This center is a 24x7x365, on-call environment that has several shifts to include nights and weekends. The shifts needed are below. The client will assign a consistent schedule for the most part.
• 9AM to 5PM, with a weekend rotation around every 5 weeks. (Day off during the week). 4 - 10 hour shifts, with staggering days off.
• Must be able to handle heavy volume calls, emails and chats. Training will be on-site for around 2 weeks and then will be remote. On-site meetings will be required from time to time.
• Provides support in a 24x7x365 days/year role that monitors, tracks, and escalates Tower lighting issues to ensure company compliance with FAA/FCC notification requirements.

ESSENTIAL JOB FUNCTIONS

• Monitor alarm activity from remote communications sites to ensure company compliance with FAA/FCC.
• Open, track and close the filing of Notice to Airmen (NOTAM) reports with the FAA.
• Open, track, and close NOC trouble tickets with the regions.
• Answer incoming calls and monitor various e-mail accounts and act according to NOC procedures and processes.
• Assist in the monitoring and control of headquarters building and site security.
• Interface with field personnel to verify repairs and testing of lighting alarm systems.
• Assist in resolution of NOC daily reports.
• Basic troubleshooting and configuration of tower monitoring and lighting systems.
• Notify, dispatch, and escalate network faults and emergencies adhering to MLA, SLA, FAA/FCC and NOC procedures.
• Provide first contact with land owners, outside vendors, police, fire and emergency service responders.
• Interface and assist with other NOC’s and their technicians during QLI’s, third party tower repairs and service outages.

Job Type: Full-time

Pay: $22.20 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Customer Service / Service Dispatcher: 2 years (Required)
• Telecommunication Industry: 1 year (Preferred)

Work Location: In person

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