Location: Trussville, AL, US, 35173

Req ID: 4978

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

At Ingersoll Rand we foster inspired teams. As a powerful and progressive global industrial company, we are looking for talented candidates with a bias for action and an entrepreneurial spirit to join our team. Our employees are empowered to act as owners every day for our customers, our communities and themselves. We offer a broad range of opportunities to build a successful and rewarding career with an innovative company. Join us at the new and exciting Ingersoll Rand.

We offer:

• Competitive pay
• Competitive 401k match
• Stock options
• Health and wellness benefits effective day 1
• Company paid short-term disability
• Annual merit increases
• Paid vacation, sick, holidays, etc.
• ...and more!

Our Gardener, Denver, Nash Division of Ingersoll Rand in Moody, AL is looking for a Service Coordinator to join our team! The Service Coordinator provides operational support for the Moody facility including clerical, administrative, and/or technical responsibilities. This is a positon that is on site 5 days per week and is not hyrbrid or remote.

ESSENTIAL FUNCTIONS:

Clerical: Handles phone & email correspondence. Develops and distributes various correspondence, reports and presentations. May compile and maintain any reference manuals, or other document manuals. May plan, schedule and/or coordinate events, training, etc. Maintains and orders supplies. Maintains departmental files. May schedule maintenance on equipment. May create purchase requisitions. May create and maintain a technical service bulletin for field distribution.

Operations: Handles customer inquiries including pricing, delivery and service requests. May generate and submit customer orders. Updates log sheets. Maintains vendors or distributor files. Creates and maintains forms, charts, graphs, etc.

Service: Maintains price lists, administers parts order entry and processing. May direct repair requests to appropriate Service Tech, Service Engineer or Service Center. Reviews and enters warranty service claims ensuring accuracy. Reviews and analyzes claims, expenses and warranty trends, developing warranty report for distribution to applicable GDI departments.

Training: Develops and maintains record system to ensure appropriate training is completed and recorded per ISO. May assist with software training and provide technical support for department users.

Quality: Supports quality objectives through utilization of quality work instructions, requisitions, andcorrective action notices. May maintain and/or generate quality reports.

Other responsibilities as assigned or required.

QUALIFICATIONS:

Experience Required:

• Experience in manufacturing, sales or service environment.
• Ability to effectively communicate with all levels of the organization.
• Must be able to multi-task.
• Must be proficient in Microsoft Office software and SAP.

Experience Preferred:

• Experience working in a lean manufacturing environment, including visual management and 5S exposure
• Demonstrated interest in and success at process improvement

Education/Training Required:

• High school diploma or GED (or international equivalent).
• Prefer Associate’s degree in business, finance, management, etc.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency.