Office of Student Success and Academic Assurance, Division of Academic Support and Mentoring

The Student Support Specialist is responsible for leading efforts in supporting Academic Support and Mentoring programming. This position will support the following programs: UMKC’s Summer Bridge Scholars, First Gen Roo Scholars, Supplemental Instruction, UMKC Tutoring, and Writing Studio and will serve as a team member within Academic Support and Mentoring.

Duties & Expectations:

• Provide individual and group supervision to assigned student employees
• Assist in developing and implementing initial training and ongoing professional development for student employees
• Implement a project management system for assigned student employees to ensure delegation of tasks it relates to event planning, social media, and other large departmental projects
• Assist with coordinating and implementing logistics associated with preparation, setup/teardown for events and detailed day of event information regarding staffing, event timelines, parking, needed materials, etc.
  • ASM events (i.e. Finals Rooview, Roo Welcome Events, First Gen Roo Welcome Week, National First Generation College Student Celebration, Graduation events, etc.)
  • UMKC events (i.e. Orientation, Discover UMKC, Family and New Student Programming, etc.)
• Assist with planning and implementing First Gen Roo Fall/Spring workshops and professional development opportunities
• Engage in ongoing collaborative planning with programs included in “UMKC Peer Mentoring” (First Gen Roo (FGR), Summer Bridge, Peer Academic Leadership (PAL), Bloch Scholars, Professional Career Escalators (PCE), and KC Scholars) to efficiently support student who participate in multiple programs
• Assist Mentoring Coordinator and Director in delivering course material for academic preparation courses
• Demonstrate effective interpersonal and customer service skills in working with students, faculty, alumni, employers, and other professionals
• Greet and provide information and assistance to office visitors to provide service/support using own knowledge of office services, policies, and procedures
• Perform related duties as assigned

A Bachelor's degree or an equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary

Full-time, benefits eligible

$17.43/hr

For internal application only.

Applicants must combine all application materials (cover letter, resume, and list of five references with contact information) into one PDF or Microsoft Word document and upload as a resume attachment.

Limit document name to 50 characters. Maximum size limit is 11MB. Do not include special characters (e.g., /, &, %, etc.).

If you are experiencing technical problems, please call (800) 488-5288.

Note, you must provide a description of job duties for each Work Experience entry on your application. Please carefully review the application instructions section of our Careers page prior to submitting your materials.

Values Commitment

We value the uniqueness of every individual and strive to ensure each person’s success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.
In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research and engagement.

Equal Employment Opportunity

Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Vice Chancellor - Human Resources at 816-235-1621.

To request ADA accommodations, please call the Office of Equity & Title IX at 816-235-6910.

Know Your Rights

To read more about Equal Employment Opportunity (EEO) please use the following links:

• Know Your Rights English Version
• Know Your Rights Spanish Version

Why UMKC?

We offer full benefits that start day one, generous paid time off, paid winter break, and continuing education benefits. Visit our Total Rewards page to learn more.

Also, explore the Total Rewards website to learn more about the rewards package we offer to acknowledge our employees as the university's most important resource.