Job description

Senior IT Technician (Hybrid Position)

• Do you have proven Level 3 and Level 4 IT support experience?
• Do you have experience working for an MSP?
• Are you a "jack of all trades" and you want to grow your skills and knowledge in IT?
• Do you have outstanding communication skills?
• Do you want to join a fast-paced, growing IT company?

We're growing and looking for an experienced, self-motivated IT Technician/Engineer with proven technical experience and outstanding communication skills to provide high level support for clients’ incoming issues that may include procedural, software, hardware, and operating system problems for their technologies, desktops, laptops, wireless devices, peripherals, servers, and software. Engineers are expected to have a meticulous attention to detail, outstanding problem-solving skills, work comfortably under pressure and deliver on tight deadlines.

In this role, the IT Technician will be responsible for supporting clients as a member of our customer centric team both on client sites as well as from our office. You will be exposed to many different technologies. As such, the Senior Technician in this role will not be expected to know everything but is expected to be resourceful in finding solutions.

** This is a hybrid role. At times work from home with weekly visits to client sites. Must be able to travel to client sites in Manhattan, NY **

REQUIRED Technical Experience & Skills:

• 5+ years of hands-on experience configuring, troubleshooting, and repairing Cloud-based networking, Windows servers and workstations, Firewalls, Exchange server and Active Directory.
• Windows 7, Windows 10
• Excellent high-level troubleshooting, attention-to-detail, organization, communication and customer service skills.
• Excellent time management skills and the ability to efficiently multi-task, adapt and stay calm under pressure to any changes or client emergencies.
• Must be located in New York and have a car to travel to on-site locations.

PREFERRED:

• Microsoft Server & Cloud based Azure or AWS
• Active Directory, Group Policy & User Profile Management
• MS Exchange, MS Office / 365
• Networking/Switching hardware: VLANS, Routing, Switching
• Networking Protocols – TCP/IP, DHCP, DNS, VPN, Firewall
• Cyber Security (Hacks & Viruses)
• Advanced education and Certifications in related IT field
• Mac operating system experience a plus!
• Experience with Legal Software troubleshooting a plus!

OTHER REQUIREMENTS:

• U.S. citizenship
• Must have a home office to work remotely.

Job Type: Full-time

Pay: $80,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Ability to commute/relocate:

• Manhattan, NY: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you comfortable working in a hybrid environment?

Work Location: In person

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