JOB TITLE: Secretary/Receptionist

EMPLOYMENT TYPE: Full-Time, 35 hours/week

SCHEDULED HOURS: Monday - Friday 9:00am - 5:00pm, one shift being 12:00pm - 8pm (float between Enfield and Bloomfield sites)

PROGRAM/LOCATION: Front Office Enfield & Bloomfield

PC#: 1135

OBJECTIVE OF POSITION:

To provide full support services to direct care team providing intensive therapeutic services to clients
experiencing acute mental illness and in need of services.
By:

• Providing full range of clerical and office support services and record keeping in a busy setting of
  clients with major mental illness and/or serious emotional disorders.
• Maintaining contact with and consults with relevant collaborative parties.

DUTIES & RESPONSIBILITIES:

• Provides support of staff providing direct care functions and in concert with the administrative support
  team.
  
  • Responsible for appointment scheduling and answering main telephone line in a busy clinic to
  assist physicians, therapists/extensive contact with clients and staff to coordinate
  appointments, supervision and meetings with multiple staff members.
  
  • Assists patients with questions and requests.
  • Triage clients to handle crisis situations that occur both with clients on the phone and in person.
  Acts as liaison with doctors and other providers when patient crisis occurs.
  
  • Collects client self-pay fees, co-pays and rent payments.
  • Assists new clients who have questions regarding available services. Refers clients to
  Assessment Center or Open Access.
• Maintains documentation and other methods of communication to maintain quality services.
  
  • Maintains therapist and providers schedule. Responsible for changes to schedule as
  necessary/assists staff with locating available rooms on short notice.
  
  • Processes paperwork that needs to be reviewed by clinic staff. After paperwork has been
  reviewed ensures that paperwork is copied, scanned, mailed and filed as appropriate.
  
  • Prepares miscellaneous correspondence for clinic staff.
  • Maintains contact list.
  • Prepares records for forwarding to other providers.
  • Assists with tracking insurance authorization and preparation of forms.
  • Verifies insurance for clients presenting for appointments.
• Additional Duties and Responsibilities
  
  • Assists with answering of main telephone lines and processing of calls/answers telephone calls
  from satellite offices when phones are on ‘roll-over’.
  
  • Maintains office in a neat and organized manner, completes filing, faxing and copying requests
  as needed.
  
  • Distributes daily mail
  • Obtains insurance authorizations
  • Maintains petty cash for staff.
  • May perform other assignments and duties as area require

QUALIFICATIONS:

Education: High School diploma or equivalent required.

Experience: Experience in secretarial role. Experience working with clients who have a mental illness. Experience working in a managed care environment.

COMPENSATION*:

$15.75/hr min.-$20.82/hr max., dependent upon experience

• Actual rates are determined at the time of offer and are based off of relevant experience, as well as adherence to our internal equity policy. Many of our positions offer program/location differentials and/or sign-on incentives. (Please note, for part-time positions this range would be pro-rated based on hours worked)

CHR BENEFITS:

Some of the benefits we offer to full-time staff:

• 12 paid holidays, including a float holiday and your birthday!
• 15 vacation days per year (subject to 6 month grace period)
• Paid sick leave and 3 personal days
• Competitive insurance premiums, including pet and auto insurance!
• Flexible work environment
• NHSC loan repayment program offered at select sites
• And much more…!

CHR is committed to fostering an inclusive culture that respects differences and honors the experience of our diverse staff. We encourage women, members of ethnic minorities, LGBTQ+ individuals, people with (dis)abilities, and veterans to apply.

Education

• High School or better