Job description

WHO WE ARE

Red E, LLC is a Fargo, North Dakota Engineering based company that specializes in the development, sales and service of specialty products for agricultural equipment. As a fully integrated company with over 25 team members, we utilize the latest tools and technology to provide value added parts and services to farmers around the world.

Achieving No. 923 on the 2021 Inc. 5000 list of the fastest-growing private companies in America, Red E has seen incredible growth. Red E offers more than a job, it's an opportunity to be part of an exciting team that is ringing the bell of excellence every day.

Due to our continued growth and success, we are on the search for a skilled Sales Administrative Assistant to join our team.

WHO WE'RE LOOKING FOR

This role will be responsible for a wide variety of job functions with responsibilities stretching into Administration, Office, and Sales Team Support. You will be working with a team of talented business professionals focused on meeting the needs of customers to solve a wide variety of engineering and equipment needs.

We offer an opportunity to grow in your career and expertise as you work in a collaborative team environment, help stream line our internal processes, grow the business, and learn and develop new skills through a variety of tasks and projects. You will serve as a trusted advisor and set a positive and encouraging example in the process.

Sales Administrative Assistant Primary Responsibilities:

• Manage and process incoming orders by phone, email, and walk-in customers in a timely manner
• Accurately process customer quotes, invoices & pack slips
• Maintain customer relationships with order follow up inquiries
• Disseminate qualified prospects to the sales team and enter them into CRM
• Assist with maintaining ongoing yearly service team schedules, including scheduling new rebuilds, staying in contact with customers who have rebuilds scheduled, and working with the Service Director to make sure the rebuild crew is prepared for weekly rebuilds
• Process customer returns
• Take payments over the phone and in person
• Communicate to purchasing any parts that are low inventory when creating sales orders
• Communicate with warehouse regarding order status changes and/or backordered inventory
• Provide backup support to other departments as needed

Sales Administrative Assistant Qualifications:

• High School Graduate
• 1+ years of Customer Service experience; Ag experience preferred but not required
• Ability to build strong, influential relationships, maintain confidentiality, and exhibit professional composure
• Exceptional attention to detail, strong organizational skills, and effective time management skills
• Effective oral and written communication skills and excellent interpersonal skills
• Ability to effectively communicate information about the company in a positive manner to prospective clients
• Ability to work independently and cooperatively as part of a team to achieve shared goals
• Proficiency with technology including e-mail, internet, and Office 365 applications
• Experience with using a CRM system (HubSpot, Salesforce, etc.) preferred
• Ability to quickly adapt to change and work with diverse customers
• Farming background and/or experience in farming industry is a plus

HOW WE'RE DIFFERENT

Plain and simple, it's our culture and drive for excellence. We are a closely knit team that strives for being the best that we can be. In fact, a recent employee survey about our culture revealed key words like Family, Caring, Genuine, Team Focused, Collaborative, and Hard Working. We value and prioritize in-person collaboration at the office. We strive to focus in the following 4 key areas to create an excellent workplace:

Leadership: Be the best example through servant leadership. Allowing others to feel a sense of ownership and pride in what they do.
Purpose: Understand what we do and why we do it. Truly know we are making a difference and helping farmers feed people around the world. Constantly strive to bring the best services and products to the marketplace.
Opportunity: Continual improvement while looking for new products and services that make a difference in people's lives.
Growth: If we aren't growing, we aren't winning.

In addition to awesome co-workers and a great company culture, Red E provides eligible employees with:

401K Retirement Plan with Company Match
Health, Dental, & Vision Insurance Plan options
Life and Disability Insurance Plan options
Supplemental Voluntary Benefits
Paid Time Off (PTO) and Paid Holidays
Paid Volunteering Time
Matching Charitable Gift Fund
Quarterly Team Building Events
Modified Flex Time Plan
Quarterly Profit Sharing

To learn more about our organization, check out our YouTube Videos and Facebook posts at:
https://www.youtube.com/playlist?list=PL-O8PgplQLqcJWqyQXMSNNqSp3UYxGdtb
https://www.facebook.com/GoRedEAg

Job Type: Full-time

Pay: $37,500.00 - $46,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Fargo, ND 58102: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• CRM software: 1 year (Preferred)
• Phone: 1 year (Preferred)

Work Location: One location

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