Job description
Visibility requires maintaining a professional appearance and providing a positive company image.
Ensures that Tour and Travel, Wholesale, Bus Promotions and Catering clients receive superior guest service.
Interfaces with Bus, Tour and Travel, Convention and Catering Representatives.
Maintains accurate accounting.
Resolves client concerns.
6. Maintains current and potential client relationships.
Coordinate departmental activities for tour and travel, bus promotions, wholesale and catering bookings.
Must be computer literate with LMS, Microsoft Office, Word and Excel. Ability to learn new software applications. Duties require professional, verbal and written communication skills.
Work requires willingness to work a flexible schedule.
Other related duties as assigned.
Qualifications
Education
High school diploma or the equivalent.
Licenses
Gaming License
Other
Ability to read and comprehend instructions and information.
Professional personal appearance.
Excellent communication skills.
Ability to meet company's production and quality standards.
Physical Requirements
General Expectations
Devote himself/herself to insuring satisfaction to customers.
Determine management, production and quality requirements by asking questions and listening.
Attend company meetings as required.
Maintain a follow-up system that encourages follow through with assigned projects.
Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Understand the terminology of the business and keep abreast of technology changes in products and services.
Know and understand the federal, state and local requirements which govern the company’s business.
Follow lawful directions from supervisors.
Understand and follow work rules and procedures.
Participate in performance management.
Interact well with others and be a positive influence on employee morale.
Uphold the company’s non-disclosure and confidentiality policies and agreements.
Work evening, weekend and holiday work hours as required.
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