Job description

At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, “I can’t live without them.”

Our SpartanNash family of Associates is 17,500 strong, ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists. Each of them plays an integral role in SpartanNash’s People First culture, Operational Excellence and Insights that Drive Solutions. Ready to contribute to the success of our food solutions company? Apply now!

Location: 850 76th Street S.W. - Byron Center, Michigan 49315

Job Description:
Position Summary:
Supervise the day-to-day activities of assigned team and ensure efficient support for corporate retail stores in all
aspects of retail pricing including but not limited to regular and promotional retails, electronic marketing functionality, invoice reconciliation, item setup and authorizations, scale management, etc. Create schedules and assign work that supports business needs and are within budget guidelines.

Responsibilities:
Supervise a team of 4-9 direct reports of hourly associates.
Oversee all aspects of the Direct Store Delivery (DSD) maintenance (i.e. new items, authorizations, cost/retail changes, promotional allowances, vendor reconciliation, etc.) to ensure accurate and timely processing according to established timelines supporting business needs.
Review retail data hosting activity to include but not limited to, weekly ads, electronic marketing programs, price changes, fuel rewards, scale management, product anchor groups, new and discontinued item status, etc.
Monitor the retail pricing hotline call log and department email boxes; assist with follow up to determine areas of opportunity and/or address any issues as appropriate.
Coordinate and lead team meetings and ensure timely communication with associates on various topics (i.e., department procedures, work allocation, identified host system issues, etc.)
Review and test Point Of Sale scanning processes to identify, resolve, and mitigate issues prior to corporate store release.
Review, assign and re-allocate workloads for team to ensure assignments are completed in a timely and efficient manner while maintaining accuracy and excellent customer service; plan and create schedules accordingly to control costs on labor.
Provide ongoing training and guidance to maintain efficient support with ever changing business and retail system needs; assist team to resolve escalated issues as needed.
Maintain current knowledge of industry trends and best practices; make recommendations to improve current programs and processes.

Knowledge, Skills Abilities
Strong written and verbal communication skills. Strong organization, prioritization, customer service skills with an attention to detail. Must be able to lead and motivate a team to meet changing deadlines while ensuring accuracy. Ability to problem solve and delegate work. Should have an understanding of retail pricing and a working knowledge of Studio Brio Query. Proficient in MS Office applications (Word, Excel, Outlook, Teams). Must be willing to support seven-day retail operations with weekend on-call support.

Education:
Associate's Degree or equivalent work experience (Required)

Experience:
Three years retail pricing, retail operations or merchandising experience. Prior supervisory or lead experience preferred.

As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package .

SpartanNash is an Equal Opportunity Employer, including disability and veteran, that celebrates diversity and believes employing a diverse workforce is key to our success. We are committed to providing equal employment opportunities to all individuals.

We are not able to sponsor work visas for this position.

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