Job description
This is a highly collaborative cross-functional position that works as the primary liaison between the Director of Retail Operations and retail store management, as well as other corporate office and external support. As a key player in our retail store division, you will fill a variety of critical roles at both our corporate office and our retail store locations across the country. The diversity of these roles offers you the chance to contribute as part of a team, as well as independently. This is a great opportunity for you to broaden your retail operations skill set with potential career advancement. The position is based at our corporate offices in Pleasantville, NY, but can be remote as well. This position reports to the Senior Manager of Retail Operations.
CORE RESPONSIBILITIES:
Liaison between corporate office & stores
- Supply Chain (Customer Support)
- Sku Management
- Merchandise ordering compliance
- HR
- New hire onboarding
- Compliance
- Consumer Relations
- Customer service
- Finance
- Invoice management
- Cycle counts/Physical Inventory
Provide and maintain reporting
- Reporting Management
- Aggregate for store level reporting
- Creating and analyzing
- Sales Budget/forecasting
- Metrics analysis
- Promotional Event planning, communicating, maintenance, and performance analysis
- Employee resources – scheduling, payroll management, etc.
- Generates ad-hoc reports or data queries to support the retail operations division.
Provide administrative support to Senior Manager of Retail Operations
- Driving increased sales & profitability by addressing
- Merchandising
- Marketing
- Sku management & pricing compliance
- Product knowledge & selling skills training
- Asset management
- Developing & executing LP initiatives
- Monitoring Controls
- Develop an Audit for nightly media
- Approve Store Expenses
- Managing Inventory procedures
- Cycle Counts
- Physical Inventory
- Inventory Adjustments
- Monitor Weekly Pickups
- Payroll Control
- Insure quality & promote consistency by developing standards
- Develop company policies and procedures
- Coordinate with Retail Project Manager to manage building maintenance and repair
- Facilitating maintenance & repair
- Improve store operations
- Updating policy and procedure manuals to improve retail store performance
- Implementing all new products and services
- Helping to develop, update, and test all training/coaching materials
- Responsibilities at various retail store locations include:
- Partner with HR regarding onboarding of new employees
- Auditing policies and procedures
- Collaborate with stakeholders to facilitate the identification, analysis, and documentation of business needs and requirements.
- Leads the creation of specifications, documentation, and testing strategies for above business requirements
- Ability to work with data of varying levels of quality and validity.
- Ability to produce data in a clear and understandable manner meeting user requirements.
- Basic statistical ability.
Task coordination related to new store openings
- Partnering with Retail Project Manager
- Coordinates with general contractors and other stakeholders to ensure successful store openings
COMPETENCIES:
- Fluency in MS Office Suite, focus on Excel
- Organizational and time management skills
- Problem solving as well as analytical and planning skills
- Strong attention to detail
- Strong communication skills both written and verbal
- Work effectively in a high-pressure environment
- Support company values and support company objectives
EDUCATION / EXPERIENCE:
- Education Preferred: Undergrad degree in business or related field
- Experience Preferred: 3-5 years retail experience
- Crafting communication for various objectives for retail store personnel and corporate office support
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