Durst Profile: For over 100 years, The Durst Organization has been a family-run business dedicated to the principles of innovation, integrity, community, and sustainability. We develop, build, own, and manage premier office towers and residential buildings that set new standards in environmental responsibility and user efficiency. Our enduring relationships with our tenants and partners are critical to our success and have ensured the longevity of The Durst Organization. Our Mission Statement: We build, own, and operate many of the world’s most innovative and efficient buildings. We create value for our tenants and partners by developing sustainable residential and commercial properties in which people live, work, and thrive. Overview: Responsibilities:

• Enhancing and refining the existing service culture between residents and the staff
• Timely response and resolution to escalated resident matters
• Building rapport through daily interactions and resident events
• Superior attention to detail relating to interior building and grounds’ general aesthetic
• Creating efficiencies to improve the overall resident experience

• Creation, implementation and adherence to operating budget
• Invoice review, coding and approval to align with property budget
• Review and reconciliation of submeter charges
• Responsibility for all commercial and retail tenant chargebacks
• Account reconciliation including ledger review and account disposition
• Audit of lease data entered into the Content Management System (MRI)
• Monthly variance analysis and creation of quarterly financial reports
• Account entries in MRI; Lease termination fees, renewals, additional rentManagement of all marketing related activities for leasing

• Macro communication to residents related to building wide initiatives and projects
• Liaise wit leasing, project management and service teams to ensure apartment readiness
• Coordination and scheduling of all vendors, contractors and property tours
• Scheduling, and execution of all work requests for Durst Residence
• Review, coordination and interaction with all vendor and contractor visits per the service agreement
• Supervisory responsibilities for fitness operator, landscaping, amenity areas and park
• Creation of RFP, bidding, award and contract for service agreements and capital improvement projects
• Daily coordination with both the leasing and operations team to ensure an optimal resident experience
• Tracking of daily, weekly and monthly analytics generated from surveys, the work order tracking system, or other means to analyze and improve operations at the site level
• Identify and create SOP, MOP, EAP and best practices for service and leasing teams, as required
• Create agenda and lead weekly/monthly team meetings

• Serve as a resource, advocate, and catalyst for sustainability at The Durst Organization. Apply the skills unique to your core job responsibilities for practical integration of sustainability into processes, standard operating procedures, and adopted business practices. Seek to empower our colleagues, consultants, tenants and residents to prioritize and actively engage in environmental stewardship.

Qualifications:

• Baccalaureate degree in business administration or equivalent
• Experience with MRI or similar residential suite software a plus
• Ability to interact effectively with diverse groups both internally and externally
• Ability to work independently and in team settings
• Possess high level of attention to detail
• Effective oral and written communication skills
• Maintains a professional demeanor
• Conflict resolution and mediation skills
• Intermediate to advanced proficiency in Microsoft Office applications, such as Word, Excel, Outlook, PowerPoint and Projects

• Fire Safety Director Fitness certification is a plus
• Real Property Administrator (RPA) certification is a plus

EEOC: The Durst Organization seeks to build a diverse and inclusive workplace and encourages candidates of all backgrounds to apply. We provide equal employment opportunities to all applicants without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, disability, veteran status or any other protected category under federal, state and local law.