Resident Services Coordinator/Business office manager
Job description
Working with us is more than just a job-it is an opportunity to love and serve seniors, their families, the team that serves while being a part of a dynamic team! Working with us provides the space to share your passion and dedication while making a difference in the lives of those we serve each day.
We are currently seeking a Resident Services Coordinator to join our team.
RESPONSIBILITIES:
- Serves as initial greeter of all visitors and callers, projecting the community’s image of warmth and hospitality.
- Answers incoming telephone calls, assuring accurate and timely forwarding of calls or messages.
- Directs inquiries for information form callers and visitors to proper sources for information within the community.
- Assures training and ongoing monitoring of receptionists to accomplish their job responsibilities.
- Tours potential residents/families in the absence of CRD or ED.
- Maintains various sign-in/out records for residents, e.g., visitor logs, trip logs, etc.
- Prepares monthly billing statements to residents/families. Mails billing promptly.
- Prepares monthly rent roll.
- Prepares deposits into operating account, forwarding required documentation to the home office.
- Prepares paperwork required for new hires and assures proper documentation is forwarded to home office.
- Maintains personnel files to include all required documentation. Updates documents as required by company or state.
- Files employee documents in correct locations, keeping medical files separate from personnel file.
- Secures criminal background and any State-required reports on new hires.
- Assures all new hires are sent for TB testing and drug screening.
- Maintains telephone contact list for all staff.
- Serve as coordinator of employee insurance benefits. Assures each new hire is aware of the insurance benefits and either enrolls or declines in a timely manner. Assures terminated employees receive COBRA notice as applicable.
- Serve as coordinator of Workers Compensation claims paperwork. Assures proper documentation is sent to the home office. Understands on-the-job-injury and Workers Compensation procedure.
- Assures proper quantity of monthly activity calendar and menu are available for distribution to residents, families, and for marketing use.
- Prepares copies of admission paperwork for use by Executive Director for each admission.
- Assures proper programming of resident call system and procurement of pendants, batteris, and pagers, as needed.
- If asked to do so, plans and prepares monthly newsletter.
- Coordinates schedule of Driver, if applicable, assuring prompt drop-off and pickup of residents at appointments.
- In conjunction with Activity Director, prepares flyers for each Family and Friends Night and assures printing and distribution to residents and families.
- If so instructed by Executive Director, processes new hires onto computerized payroll system and assure missing punches are corrected daily.
- Follow all company safety policies and procedures in the performance of daily tasks. Is observant and reports any potential safety hazards for staff, residents or visitors.
- Attends all required in services as instructed by Executive Director.
- Serves as Manager on Duty on weekends as assigned by Executive Director.
- Performs other duties as assigned by Executive Director.
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