Responsibilities:

• Anticipate and respond to guests in a friendly and positive manner

• Responsible for providing the highest level of service

• Process check-ins and check-outs, verify billing, create reservations, and process special requests

• Assist guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services

• Work as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary

• Understand and follow the company guest service recovery program

• Follow proper selling techniques and ensures strategies are utilized to maximize room revenues

• Monitor room availability, follow restrictions, and all booking policies and procedures

• Drive sales and maximize revenue by up-selling rooms and amenities

• Follow company procedures when handling cash and processing financial transactions

• Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste

• Produces required volume of work by planning, organizing and prioritizing work duties

• Adhere to company general work rules, department procedures and company policies

• Attend all required department and hotel meetings

• Maintains a clean and safe work area in compliance with company, brand, local, state and federal regulations

• Follow all company procedures for guest/associate incidents

• Knowledgeable of hotel emergency procedures

Education: High school diploma or GED required

Experience

• 1 year(s): Prior guest service experience