Position Summary:

The Reservations Agent performs a full spectrum of duties designed to make each client's visit memorable.

Essential Duties and Responsibilities:

Duties include but are not limited to the following:

• Provide superior customer service on a multi-line phone system while encompassing milk + honey brand standards

• Schedule clients following strict m + h protocol, to maximize efficient use of time

• Maintain an average ticket price that is appropriate for the Reservation Center

• Maintain a high Call Quality Evaluation score

• Elevate the client experience by offering enhancements and additional services

• Contribute to established customer satisfaction score by providing superior and authentic customer service

• Complete side work and daily tasks as directed by co-workers or managers

• Have the desire and ability to exemplify milk + honey’s 4 Principles in every interaction with clients and coworkers

• Exhibit time management skills and ability to self-start, possess the ability to prioritize tasks

• Use the operating system effectively to make all aspects of the spa/salon run efficiently

• Communicate with all co-workers to keep spa/salon running efficiently

• Speak to tech support to troubleshoot problems with operating systems, printers, etc.

• Educate and assist guests with product information

• Attend all required meetings and trainings

• Exhibit flexibility with the work schedule to be available in the evenings, on weekends and some holidays

• Check email regularly, participating in discussions, and helping to find solutions

• Correspond in a friendly, professional manner via email, over the telephone, and over live chat

• Take initiative to seek improvements

• Possess an unflappable demeanor in time of high-stress and chaos

• Display a genuine team spirit and flexible attitude

• Adherence all Attendance and Punctuality policies in the milk + honey Partisan Handbook

Qualifications and Experience:

• High school diploma or GED

• 1+ years customer service experience in the spa/salon or hospitality industry preferred

Special Considerations:

• Ability to communicate effectively and understand client needs

• Ability to lift up to 25lbs

• Ability to sustain minimal physical activity for the duration of a scheduled shift