Remote I.T. Systems Security Coordinator

The Shared Services Center - Fort Smith provides business office support functions like billing, insurance follow-up, call center customer service, data entry and more for hospitals and healthcare providers.

Summary: I.T Systems Security Coordinator will support Payer Website security requirements throughout the Shared Services Center at Fort Smith.

Essential Duties and Responsibilities: (List in order of importance or percentage of time spent on the particular responsibility. High to Low)

• Monitor ticketing system, phone, and email for application security support needs and escalated issues from Helpdesk (Tier 1) support for payer websites. (40%)
• Facilitate new security request for payer websites. (35%)
• Participate in IT projects to achieve project goals from a Payer Site security standpoint (10%)
• Track trouble tickets placed with Corporate Helpdesk or external Payer Site support and follow up to resolution, communicating barriers to end users and leadership for escalation if needed. (10%)
• Maintain and create documentation/SOP for support best practices of web site issues and processes. (5%)

Qualifications:

Required Education: Associates Degree in Information Technology or Equivalent Experience

Preferred Education: Bachelor of Science in Information Technology or Equivalent

Required Experience: 6 months of supporting enterprise application security

Preferred Experience: 1-3 years of supporting enterprise application security

Required License/Registration/Certification: None

Preferred License/Registration/Certification: Microsoft MTA or MCSA, A+

Computer Skills Required: Typing proficiency, basic understanding of networking (client/server/cabling, etc.), MS Office Suite of applications

Physical Demands: Must be able to lift 20-25lbs throughout the day.

In order to successfully perform this job, with or without a reasonable accommodation, the following are outlined below:

The Employee is required to read, review, prepare and analyze written data and figures, using a pc or similar and should possess visual acuity.

The Employee may be required to occasionally climb, push, stand, walk, reach, grasp, kneel, stoop, and/or perform repetitive motions.

The Employee is not substantially exposed to adverse environmental conditions and therefore job functions are typically performed under conditions such as those found in general office or administrative work.