Job description

Job Details

Title: Receptionist

Location: 609 North Powers Drive, Suite 324, Orlando, FL, 32808

Duration: 3+ Month’s (Contract with Possibility of Extension)

Payrate: $13/hr on W2

Summary:

• Meets/greets customers and assists customers with the application process (on-line and paper) and navigating through the self-service lobby.
• Ensures lobby equipment (example: copier, phone, and fax) and forms are operationally available to customers throughout the day.
• Answers general inquiry questions related to program requirements, application processing, case status, and benefit information.
• Logs customer into computer based system for data collection and customer service resolution; follows established procedures to escalate complex customer inquiries to ensure resolution.
• Educates customers on community partners and the benefit/features of my ACCESS Account including account set-up, password resets.

Minimum Skill Requirement:

• Ability to speak and understand English and High School diploma are required.
• Another requirement is the ability to stand for periods of time (amount varies), physical movement and consistently walking within the workspace for the various job duties.
• Bi-lingual Spanish or Creole, both spoken and written are highly desired.
• Ability to type 20 words per minute is nice to have.

Job Type: Contract

Salary: $11.00 - $13.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Orlando, FL 32808: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)
• Microsoft Office: 1 year (Required)
• Spanish: 1 year (Required)

Language:

• Spanish or Creole (Required)

Work Location: One location

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