Job description
Summary
Our vision is to offer everyone a piece of the American spirit – one handshake at a time.
Essential Duties and Responsibilities
- Foster a service and selling culture; exceed overall expectations to build long-standing customer relationships.
- Process all incoming/outbound inventory with accuracy.
- Verify all merchandise deliveries are compliant and accurate to Company standards.
- Ensure all merchandise is prepared for the selling floor and complies with all company ticketing and signage guidelines.
- Place EAS tags on merchandise before moving it to the sales floor in accordance with Loss Prevention guidelines.
- Ensure the timely and accurate input for all freight information through the appropriate systems.
- Execute all RTVs, orders, transfers, re-tickets or mark downs efficiently and timely to Company policies and procedures.
- Educate and coach sales team on all processes and procedures that affect the customer experience throughout inventory control.
- Ensure a high level of productivity through attainment of units per hour (UPH) targets.
- Maintain a neat and orderly stock room that is compliant with all Company/State guidelines.
- Adhere to all local, federal and state laws in addition to Company policies, procedures, and practices.
- Performs any other duties that may be assigned by management.
- Demonstrate high degree of professionalism in communication, attitude and teamwork with customers, employees, corporate partners and vendors.
- Strong communication, customer service, time management and organizational skills.
Competencies
- Customer Centric/Sales Driven – Assesses customer experience within the store and promotes a culture of customer engagement. Is attentive to customers and understands their needs, offers products that are aligned with the consumers’ expectations. Continually searches for ways to improve customer service.
- Ensure Effective Communication - Listens carefully and attentively to others' opinions and ideas. Communicates information clearly, concisely, and professionally.
- Establish Trust - Follows through on commitments. Is honest and direct with others. Promotes a culture of respect for, commitment to, and compliance with Company values, beliefs, and standards. Ensures the protection of confidential information.
Boot Barn Benefits & Additional Compensation Opportunities
- Competitive hourly rate and monthly store sales bonus.
- Merchandise discount: 50% off of Exclusive Brands and 40% off of third-party brands.
- Paid Time Off plan for year-round Boot Barn Partners.*
- Medical, Dental, Vision and Life Insurance.*
- 401(k) plan with generous company matching.
- Flexible schedules and work/life balance.
- Opportunities for growth at every level – we are opening 50+ new stores each year.
- For eligible Boot Barn Partners
Physical Demands
- Standing, walking and squatting less than fifty percent of the work shift.
- Required to lift, move and carry up to 40 pounds.
- Ability to read, count and write to accurately complete all documentation and reports.
- Must be able to see, hear and speak in order to communicate with partners and customers.
- Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
- Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms.
Work Environment
- The workspace is clean, orderly, properly lighted and ventilated with the proper safety compliance.
- Noise levels are considered moderate.
Boot Barn, Inc. reserves the right to make exceptions to modify or eliminate this document or its content. This document supersedes all previous policies, procedures or guidelines pertaining to this subject.
Americans with Disabilities Act (ADA) - Boot Barn will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required by applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Boot Barn Store or Distribution Center or reach out to Human Resources at 1-949-453-4400, Option 5.
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