Job description

Responsible for generating accurate estimates for the repair of material handling equipment for our customers, technicians, and sales team. Serve as a point of contact on pending quotes for both the sales team and customer. The Quotes Coordinator follows up in a timely manner to meet our customer’s expectation and internal turnaround times. This opportunity represents Shoppa’s Material Handling and requires professionalism, great attitude, good communication skills and outstanding customer service.
Essential Functions:

• Receive, prioritize, prepare, and submit repair estimates to external and internal customers upon request. Calculate parts and labor as needed for all estimates.
• Communicate effectively with customers on items including quote status and the specifics of the quoted repair.
• Create the best possible customer experience by communicating relevant details in a clear and efficient manner.
• Maintain customer rapport by delivering estimates in a considerate manner and being prepared for follow up questions and concerns.
• Ensure quality customer service by verifying warranty and service contract coverage by reviewing available records.
• Take prompt and appropriate action upon receiving quote approval or quote decline.
• Process quote approvals and prepare work orders for the work to be completed.
• Work closely with the parts department to ensure parts are ordered and received in a timely manner consistent with the customer’s expectations.
• Communicate quote status and quote approval effectively to the service advisors and sales team.
• Review and communicate parts availability to ensure customers are properly informed and updated about their pending repair.

Other Duties:

• Review internal and customer supplied documentation for accuracy and completeness.
• Keep detailed records of all completed activities.
• All other duties & special projects as assigned.

Physical Job Demands:

• Must be able to sit for extended periods of time. Experience using a computer, telephone, and other office equipment such as copier, fax machine, scanner, etc.

Educational/Experience Requirements:
High School Diploma or GED. Must have a minimum of 2 years’ experience in the material handling, heavy equipment, or automotive industry. Experience in generating quotes preferred. Previous experience as a Service Advisor or Service Writer a plus. Additional parts or forklift experience also a plus.
Special Skills Needed:

• Positive attitude and well-groomed appearance required. MUST be a team player. Excellent customer service follow-up/resolution skills required. Solid communication skills, both verbal and written, required.

Location: 15217 Grand River Rd, Fort Worth, TX 76155

Location: 15217 Grand River Rd, Fort Worth, TX 76155

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person

laviolettawines.com.au is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, laviolettawines.com.au provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, laviolettawines.com.au is the ideal place to find your next job.