Job description
Reports to: Chief Operating Officer
Schedule: Part-Time, 20hr week. with flexibility to respond to programmatic needs
FLSA Status: Exempt
Salary: 20 hr.
URL: www.ywworks.org/employment
The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. The YW provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.
Expectations of all employees
In the performance of essential and general job responsibilities, all YWCA employees are expected to:
- Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
- Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
- Reflect on and interrupt assumptions as well as personal and systemic biases when interacting or communicating with colleagues, clients, and external partners.
- Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
- Communicate openly and contribute to the development of others.
- Coordinate efforts across teams, programs, and partner organizations.
- Maintain professional behavior and strict confidentiality.
Position Purpose
The Property Manager ensures the daily property management functions, including all leasing operations, of a 20-unit, 24-month transitional living facility for survivors of intimate partner violence, sexual assault, stalking, and/or human trafficking. In coordination with program leadership, the Property Manager identifies and resolves property and/or rental agreement violations. In coordination with the Finance team, the Property Manager contributes to the development of the program budget and prepares regular financial records and grantor / stakeholder reports.
Essential Responsibilities
- Ensure the daily property management functions, including all leasing operations, of a 20-unit, 24-month transitional living facility for survivors of intimate partner violence, sexual assault, stalking, and/or human trafficking;
- Maintain certification as a Housing Credit Certified Professional (HCCP) through the Low-Income Tax Credit Program (LIHTCP).
- Work with the Finance team to ensure the timely documentation of income and rental payments as well as property expenses including taxes, insurance premiums, and maintenance costs;
- Coordinate efforts with program leadership and Facilities to ensure the timely identification, inspection, and correction of unit features;
- Contribute to the timely identification and resolution of property and/or rental agreement violations;
- Collaborate with Wayfinders and other community partners to facilitate prospective tenants’ entry to transitional housing as well as existing tenants’ transitions to permanent housing;
- Deconstruct existing client files for the purpose of separating lease agreements and other property management documents from case management records;
- Maintain complete, accurate, and timely tenant documentation as well as expense and income records;
- Prepare regular reports for various stakeholders regarding tenant outcomes, incidents, expenses, occupancy, and expiring leases among other considerations;
- Model best practices regarding the use and disposal of personally protective equipment;
- Attend supervision, staff, and other meetings; and
- Perform other duties as requested.
Qualifications
- Associate’s degree plus demonstrated knowledge of rental / leasing agreements, property and anti-discrimination laws, and the MA Rental Voucher Program;;
- Active HCCP certification;
- Ability to ensure operational compliance with all housing programs funders;
- Proficiency with property management systems / platforms;
- Bilingual (Spanish / English) language proficiency preferred;
- Understanding of both interpersonal and structural racism and bias;
- Ability to represent agency in an active union environment;
- Excellent written and organizational skills including computer skills;
- Must have knowledge of/contacts with community agencies;
- Must be able to be covered by the agency's insurance policy; and
- Must be able to lift 40 lbs.
EEO STATEMENT
It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.
AT-WILL EMPLOYMENT
The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.
CRIMINAL BACKGROUND CHECKS
The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.
INTRODUCTORY PERIOD
All employment at the YWCA begins with a 120-day Introductory Period.
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