What you’ll do:

This position is accountable for the overall direction, coordination, implementation, execution, control, and completion of specific projects ensuring consistency with company strategy, commitments, and ensure that orders objectives for the company are met.

In this role you will:

Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to align, track and evolve customer business goals.
Act as a trusted Customer point of contact, define measurable success plan with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels.
Enforce company policies and ensures that order and return transactions are in compliance with current Terms and Conditions and GTM requirements. Oversee company compliance with applicable regulations including but not limited to U.S Trade compliance, DOT and IATA Regulations.
Be the voice of the customer internally at Eaton – sharing strategic use-cases, process improvements and asks back into the internal ecosystem
Contribute to the ongoing initiatives to continuously improve our approach to secure our customers success efficiently and effectively.
Act as a key member of numerous internal and B2B automation projects
Identify, document, and work closely with the Business Operations team to implement business and system improvements to scale up current processes.
Work with cross-organizational and functional stakeholders to develop and evolve long-term strategies while driving tactical activities.
Exercise’s judgment and discretion and makes decisions in area of responsibility, such as methods, timeline and resources needed to deliver on expectations. Provides consultative input for decisions made by others.
Manages project documentation and reporting.
Communicates potential delays and estimated delivery dates to all stakeholders.
Serve as the subject matter expert and key contact point for order entry front-end processes for all order types.
Serves as the initial escalation point for transaction processing and order entry representatives regarding issue resolution.
Serve as the subject matter expert and key contact point for either front-end or back-end transaction processing. Such items may include new item order processing, SAP and warehouse management system interfacing, root cause analysis and resolution of order delays or errors and creating methods to standardize transactional processes.
Analyze, prioritize, respond to, improve, expedite, coordinate and schedule customer’s requests and orders to effectively service customer and distributor requirements.
Establish and maintain distributor, end user, and field sales confidence while enhancing the Eaton Crouse-Hinds, B-Line, Oil & Gas image by developing a trusting, reliable relationship through quality customer service.

Qualifications:

Basic Qualifications:

• Bachelor’s degree from an accredited institution.
• 3 years of experience in customer service.
• Ability to travel up to 10%
• No relocation benefit is offered for this position. Only candidates residing within the immediate geographic area or reasonable commuting distance will be considered for this position
• Must be able to work in the United States without corporate sponsorship.

Preferred Qualifications:

• Bachelor’s degree in Marketing, Business or Engineering Management
• Experience with SAP and SharePoint
• Prior experience in an analytical role in a manufacturing environment

Skills:

Position Criteria:

• Detail-oriented
• Excellent Project Management skills
• Strong analytical and problem-solving skills
• Able to work well with people across multiple functions
• Strong communication and presentation skills
• Advanced PC skills (Microsoft Excel, Outlook, Word and databases)