• Manage assigned projects to completion, ensuring that all activities are coordinated, completed, and kept current, including all job aides that support the program are maintained on the KGPCo Hub with complete accuracy.
• Build and lead cross-functional internal and external teams using resources from all functional areas, primarily interfacing with Product Management, Procurement, DC Operations, Transportation, etc. as needed to ensure the success of the program.
• Serve as a liaison across customer units to obtain a thorough knowledge of procedures, as well as to understand the Company’s ability to procure and manage orders for successful project completion.
• Develop a detailed project plan, including measurements of success, and the associated timeline required for program implementation. Execute plans and decisions related to the program.
• Serve as single Point-of-Contact for escalation and resolution of issues arising out of the working teams.
• Prepare detailed analysis of the program, including status reports, service level metrics, and project measurements, as well as both formal and informal presentations to all levels of management that effectively communicates the health and status of the program.
• May ensure all new hires and/or Shared Services Associates are trained to manage day-to-day order management tasks in accordance with the departmental policies and procedures as required.
• May serve as the departmental training point of contact responsible for overseeing and coordinating all training for the team and will serve as our departmental TL9000 SME ensuring we retain the proper certifications as required.

• Bachelor’s Degree strongly desired.
• 3+ years of experience managing ongoing projects or programs is required, or an equivalent combination of education and experience.
• Training experience is desired.
• Customer service orientation with a strong problem-solving approach.
• Advanced communication skills (oral & written).
• Ability to communicate across multiple service groups to both internal and external customers as well as with all levels within the organization.
• Performance metrics experience.
• Effective quantitative analysis & analytical skills.
• Program management experience desired.
• Ability to work independently.
• Effective presentation skills.
• Advanced knowledge of KGPCo’s internal systems is preferred.

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

• The noise level in the work environment is usually moderate.
• May require occasional travel.

KGPCo is a key strategic partner to the world’s leading communication and technology companies creating the next generation of networks. By uniquely combining Network Services and Supply Chain Solutions to build, optimize, and maintain networks, our team’s unmatched expertise enables our customers to navigate today’s challenges, implement tomorrow’s innovations, and build the future. KGPCo OneTouch™ provides a single source for everything from design and architecture to production and sourcing to installation and support. From ground to cloud, KGPCo is the only company in the industry that offers a complete range of solutions and an integrated approach to build, optimize, and maintain networks. Since 1973, KGPCo has built unique offerings of Supply Chain, Distribution, Integration Services, and Network Services including OSP, ISP and Network Cloud by understanding industry challenges and relying on the solid foundation of hard work and perseverance established by founders Kathleen and Dale Putrah. It’s this legacy that has established an unequaled Customer First philosophy for KGPCo - Products, Services, and Network Cloud.