Job description

The Laundry Supervisor is responsible for assisting with the supervision of all non-exempt Laundry personnel in processing linens to satisfy customer requirements. Prepares and maintains daily work assignments, manages employee performance, ensures productivity standards are being met and operations are in compliance with OSHA, Joint commission, CARF and Goodwill Linen Services Infection and Control and Safety policies.

RESPONSIBILITY LEVEL:

Implements strategies to achieve the goals for the organization and Laundry operations. Implements, revises, and sustains policies, procedures and programs. Typically works on projects and initiatives that span 3 - 12 months.

PRINCIPAL DUTIES:

1. Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments. May serve as a team member or subject matter expert on formal projects or within the department. Effectively engages in change affecting her/him, communicating appropriately with supervisor. Follows through on learning, skill building, and practice necessary to adapt to change.
2. Problem Solving: Light supervision; works independently. Periodic review of work by manager or senior coworker. Solves problems of moderate to advanced complexity; able to identify root cause, interpret data and resolve issues.
3. Technical Skill: Understands and applies professional principles and skills within area of specialization to modify processes to resolve situations.
4. Community Engagement: Champions Goodwill's community engagement initiatives and serves as an ambassador for Goodwill in the wider community.
5. Ensures and documents that all productivity standards are being met.
6. Supervises work flow in assigned area.
7. Ability to trouble shoot malfunctions of equipment and work with the maintenance staff, informing them of any equipment malfunctions.
8. Completes all daily attendance and production reports and maintains accurate records of department activities.
9. Functions in compliance with all OSHA, Joint Commission, ISO, CARF, and Goodwill Linen Services Infection Control and Safety policies.
10. Responds to customer needs and concerns. Works toward resolution of concerns to provide high level of customer satisfaction.
11. Performs all linen services work functions as needed to maintain work flow.
12. Facilitate shift meetings with employees as a group on an as needed basis.
13. Responsible for completing other duties/responsibilities as assigned.

REQUIREMENTS:

1. Two years of college education or experience equivalency, and a minimum of 3 years' experience.
2. Experience in linen services, production-related area, or commercial laundry is preferred.
3. Previous supervisor or lead person experience preferred.
4. Basic computer skills
5. The ability to work flexible shifts, in order to cover for the absence of other supervisors in the department.

CORE CULTURAL COMPETENCIES:

1. Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service. Internalize customer feedback, and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.
2. Values Differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles. Behave with sensitivity towards differences in cultural norms, expectations, and ways of communicating. Challenge stereotyping or offensive comments.
3. Communicates Effectively: Shares information and updates with others, while ensuring a clear, concise and professional communication through reports, documentation, written and other communications. Listens with interest to what others have to say.
4. Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities or opportunities. Monitors how well an approach is working to see if a change is needed, recognizing cues that suggest a change in approach or behavior is needed.
5. Drives Results: Demonstrates a strong drive to achieve meaningful results, through driving tasks to successful completion and closure. Sets high standards for own performance, showing determination in the face of obstacles and setbacks.
6. Ensures Accountability: Takes responsibility and ownership for successes and failures in own work. Monitors progress of performance and changes approach accordingly, following through on commitments.

PHYSICAL/SENSORY DEMANDS:

Regularly lifts and/or moves up 10 pounds, frequently lifts and/or moves up to 20 pounds, occasionally lifts and/or moves up to 50 pounds. Moves about to accomplish tasks. Lift: Raises objects from lower to higher position or moves objects horizontally. Reach: Extending upwards or downwards to retrieve objects. Worker is subject to weather conditions (hot, humid, dry, cold etc.). Worker is subject to excessive noise. Worker is subject to human blood, body fluids or tissue. Repetitive use of hands for handling and folding products and computer use, stand for long periods of time, vision required for assessing material working with and computer work.

Job Type: Full-time

Pay: From $20.96 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Night shift
• Weekend availability

Ability to commute/relocate:

• Milwaukee, WI 53225: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Supervising: 2 years (Preferred)

Work Location: In person

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