Job description
Description & Qualifications
Description
UKG is seeking individuals who have a passion for providing world-class customer service. We are searching for someone who enjoys taking initiative, is empathetic, detail-oriented, and understands that every interaction they make is an opportunity to add value to UKG’s reputation of being a world-class HR and Workforce Management Solutions provider. This role supports our Workforce Central Team/Product.Duties and Responsibilities:
- Provide world-class customer support and experiences through various mediums (telephone, chat, email, etc.)
- Think critically to troubleshoot software issues for clients while demonstrating speed and accuracy
- Professionally communicate with clients at management level and above both verbally and through written communication
- Multi-task in an effort to complete tasks and achieve goals in a fast-paced and metrics-driven environment
- Accurately document and manage workload in a Customer Relationship Management system (CRM)
- Take initiative to analyze available resources to make effective decisions that adhere to policies
- Work and remain focused under pressure while providing exceptional customer service
Qualifications
Required Qualifications:- BS/AS or equivalent experience
- Experience in customer support and technical support environment or related skills
- Proficiency in Microsoft Suite Applications including, Word, Excel, Outlook and Teams
- Understanding of operating systems, networking technologies/protocols, and software applications
- Strong verbal and written communication skills with demonstrated ability to communicate effectively.
- Effective collaboration and time management skills
Preferred Qualifications:
- Experience with HR/Payroll/Timekeeping applications
- Familiarity with Oracle or SQL relational database management systems and SQL scripting
- Microsoft/Oracle certification is a plus
- Soft-phone systems (ring central)
- Inbound support experience
**The employee must be able to work onsite at least 3 days/week in UKG's Maitland, Florida or Lowell, Massachusetts office
Company Overview
EEO Statement
Equal Opportunity Employer
Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
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