Processing Assistant
Job description
Job responsibilities include the following:
- Process authorizations as directed and record invoices, file documents, follow up with vendors, and prepare routine and ad hoc reports as needed
- Serve as receptionist for the office, which requires daily contact with the public and answering the telephone
- Be one of the point of contacts for clients/potential clients and maintain knowledge of the services not only of DVR but other public agencies
- Interact with clients to obtain information at referral for the purpose of completing the initial application and/or providing services during the rehabilitation process
- Gather and compile additional information as identified by the counselor to aid in providing sufficient information for the counselors’ assessment and eligibility determination
- Make follow-up phone calls to customers to remind of scheduled appointments & process and distribute incoming and outgoing mail
- Operate various office equipment – personal computer, printer, copy machine, fax machine, calculator, telephone, and other equipment as needed
About NC Department of Health and Human Services:
Compensation & Benefits:
- Experience providing administrative support, including processing bills and operating a multi-line phone system for a large team
- Experience with various computer programs including Word, MS Teams, Microsoft Outlook, Excel, and Power Point
- Experience working with and safeguarding private, confidential information of customers
- Experience communicating with individuals from various socio-economic groups and cultural backgrounds
- Experience planning and organizing work tasks and schedules to meet deadlines, priorities, and needs of the office
- Follows instructions through a standard work process, perform routine tasks, check for accuracy before completion of tasks
Management preferences:
- Experience working with individuals with disabilities.
Please refer to the link below for additional application tips:
https://oshr.nc.gov/work-for-nc/how-do-i-get-job
High School Diploma or General Educational Development (GED) diploma and two years of related administrative experience;
OR
Equivalent combination of education and experience.
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