EXCITING OPPORTUNITY to become a key member of an outstanding Eye Care professional team. Eye Site of Tampa Bay is looking for a team player with a positive attitude and exceptional customer service skills for Phone Team/Front Desk Patient Services Specialist position. Full-time, M-F, EOE, background check and drug screening.

Core Responsibilities:

• Perform as a valued, key team member as a Patient Services Specialist, rotating between Phone Team and Front Desk responsibilities.
• Answer incoming calls for both the Clearwater and Trinity offices, and assist callers using a friendly and professional manner.
• Accurately screen clinical nature of phone calls for proper scheduling.
• Schedule and reschedule appointments for both offices in an efficient manner to maximize provider schedules.
• Verify and accurately document demographic information for patients, including insurance.
• Ensure accurate and complete documentation for new patients and changes for established patients returning for follow-up.
• Direct incoming calls to appropriate personnel for both offices, documenting detailed messages promptly and accurately.
• Prepare new patient packets and new patient correspondence per policy.
• Accurately record notes in practice management system for ease of team follow through.
• Greet patients with enthusiasm; provide a warm, welcoming first impression for the practice.
• Maintain practice and patient safety through proper sterilization and temperature monitoring per policy.
• Perform front desk duties of check-in and check-out, accurately documenting patient demographics.
• Prepare, collect and accurately record all patient payments and collections of balance due.
• Verify insurance eligibility at time of service.
• Scan insurance cards and patient information into electronic health record.
• Assist clinical staff in proper workflow; anticipate needs of others.
• Facilitate record requests and other projects as assigned.
• Maintain confidentiality at all times.
• Requires travel to both offices.