Job description
This position is remote/work from home. Candidates must be available to train in Rochester, NY at our Corporate offices for up to 6 weeks upon hire.
The job of the Pharmacy Support Center Representative is to provide support by acting as a liaison between Wegmans customers and all store Pharmacies. By answering incoming calls and using incredible customer service, to respond to customer questions, the Pharmacy Support Center Representative helps our customers experience the high standards of our store Pharmacy teams seamlessly.
What will I do?
- Able to answer a high volume of incoming calls; assist customers by answering any questions
- Communicate with internal customers (store pharmacies) regarding customer information/orders
- Meet individual goals and team averages for number of calls per hour and talk time per call
- Able to multi-task and complete work efficiently and effectively
- Comply with all policies, state and federal laws including HIPAA - Must have a secure and private workspace to answer calls per HIPAA guidelines
Required Qualifications:
- 1 or more years of related experience
- Ability to work in a fast-paced environment
- Systems aptitude, data entry and multitasking skills
Preferred Qualifications:
- Contact center experience
- Medical or insurance experience
- Pharmacy Technician experience
- Proficiency with EnterpriseRx
At Wegmans, we’ve long believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive pay and a variety of benefits & perks is just the start of what it means to work at Wegmans.
Whether through premium pay for working on Sundays or holidays, offering industry-leading health care coverage and wellness programs to support physical, financial, and emotional well-being, or paid time off (PTO) to help you balance work and life, we’ve got something for everyone.
And because we care about the wellbeing and success of every person, we recognize each person has their own unique scheduling needs. We’re proud to offer flexibility in scheduling so our employees can prioritize what is most important to them. Our large, high-volume stores and 24x7 operations allow for personalized schedules that balance an employee’s individual needs with the needs of our business and each department.
Comprehensive benefits*
- Paid time off (PTO) to help you balance your personal and work life
- Higher premium pay rates for working Sundays or on a recognized holiday
- Health care benefits that provide a high level of coverage at a low cost to you
- Retirement plan with both a profit-sharing and 401(k) match
- A generous scholarship program to help employees meet their educational goals
- LiveWell Employee & Family program to support your emotional, work-life and financial wellness
- Exclusive discounts on electronics, entertainment, gym memberships, travel and more!
- And more!
***Certain eligibility requirements must be satisfied and offerings may differ based upon area or the company and/or position.
For 25 years in a row, our employees have put us on the FORTUNE magazine’s list of the 100 Best Companies to Work For®. Discover what it means to work for a family-owned, mission-driven, values-based company that believes in caring, respect, empowerment, high standards and making a difference in the community. Because with a family-like atmosphere of shared support, leaders who have your best interest at heart and growth as part of everything we do, Wegmans is the place for you to do what you love—and love what you do.
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