PC Support Technician
Job description
Every employee of North Star Mohican Casino Resort is expected present themselves in a professional manner to our customers as well as other departments. North Star Mohican Casino resort strives to provide a positive team environment where everyone contributes.
GENERAL DUTIES:
Provides internal computer-related support to North Star Mohican Casino Resort along with functional and technical support to users.
DUTIES:
- Must maintain an acceptable departmental attendance record.
- Must be reliable and prompt when reporting to work.
- Must wear the approved departmental uniform.
- Must adhere to all established rules, regulations, procedures and policies of North Star Mohican Casino Resort and the IT Department.
- Must participate in on-call rotation.
- Install and optimally configure computer related hardware, including but not limited to personal computers, printers, network cards, hard disk, memory and optical drives.
- Installs and optimally configures operating system and application software, including but not limited to Microsoft Windows Operating Systems, Microsoft Office, E-Mail Communications, other departmental specific software and all Gaming Systems software.
- Prepares appropriate handout materials. All documentation must be reviewed by the immediate supervisor prior to distribution to users.
- Work with user related applications to troubleshoot functional and technical problems.
- Assists in maintaining computer related procedure manuals.
- Maintains computer-related inventory listing, including hardware and software.
- Documents support activities according to organizational standards.
- Prepares administrative reports on support activities as requested.
- Completes weekly time reporting according to organizational standards.
- Stays current in field, read assigned publications and other documents.
- Must be willing to carry company cell phone.
- Must maintain compliance with all workplace policies, procedures, ordinances, laws, and other communicated expectations, including but not limited to: Employment Manual, Gaming Ordinance, State Gaming Compact, Tribal Internal Controls, Departmental Procedures, memos or other communication from supervisory or regulatory personnel.
- The above duties and responsibilities are NOT an all-inclusive list, but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the department supervisor and/or manager.
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