Patient Services Supervisor

Full Time
Garden City, MI 48135
Posted
Job description

Our Great Expressioms Dental Centers is searching for a full-time Patient Services Supervisor.

Join a neighborhood dental center backed by a national network of support.

Lead a team of Patient Support Specialists to deliver a responsive customer service experience to patients and prospective patients who are seeking to schedule or reschedule office visits in a call-center setting. Assist in hiring and training Team Members, monitoring progress, and coaching them to cultivate the knowledge and skills to provide excellent service to patients. Work with leadership to support offices and maximize customer satisfaction and company revenue.

Basic Position Requirements: What you need to qualify as a candidate for this position

  • Able to motivate others to achieve goals
  • Able to speak clearly, professionally, and articulately in a meeting setting, up and down the organization
  • Understand and consider multiple business impacts when making decisions that do not have a documented, clear cut solution
  • Comfortable handling issues and problems from team members and third parties
  • Able to provide honest and constructive coaching feedback to Team Members
  • Able to create an atmosphere where people can do their best, and motivate all Team Members

Thrive at Great Expressions. Experience our total rewards:

  • Competitive pay and bonus potential
  • Medical, dental, and vision insurance
  • 401k retirement plan
  • Paid holidays and vacation time
  • Life insurance
  • Tuition reimbursement

Our patients rely on us to improve their oral health and we deliver it – one smile at a time.

Founded in 1982, Great Expressions Dental Centers has consistently ranked among the nation’s leading dental groups, providing oral health care services, dental education, and setting new standards for clinical excellence and patient satisfaction. And we do all of this while keeping a healthy smile affordable and convenient in a world of tight budgets and busy schedules. Join our team and help us continue to provide high quality, patient-focused dental care to our communities.

Your safety and wellbeing matter.

To maintain the health of our team members and patients, we have implemented a number of added safety measures, as outlined by the CDC, throughout our practices. These include, but are not limited to, daily team member and patient screening, mask usage in non-clinical areas, increased disinfection of common areas and social distancing whenever possible. Our goal is to make sure you feel as safe as possible at work, so you can focus on providing exceptional patient care.

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift

Supplemental pay types:

  • Bonus pay

Work Location: In person

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