Job description
Northern Light Acadia Hospital
Department: Physician Practice Central Ops
Position is located: Acadia
Work Type: Full Time
FTE: 40 Hours per Week
Work Schedule : Variable
Summary:
The Patient Service Representative (PSR) I is a support position and is responsible for creating a positive, caring, and helpful experience for all patient interaction in their respective departments. The PSR I is generally the first point of contact for patients entering the practice. The PSR I will report directly to the Northern Light Health Acadia Supervisor of Patient Service Representatives . Duties may be changed or reassigned by the PSR Supervisor as needs arise or department served.
Responsibilities:
Scheduling
Point of Service Collections including co-pays and co-insurance
Operational and provider support
protecting patient confidentiality
Submitting medication prescription refill requests
completing Authorization forms
Fielding patient questions
Process documents including scanning directly to patient charts, labeling documents for HEIS, triage fax requests to the Resource team via the Xmedius tool, mail distribution, and monitor full departmental stock.
Essential:
- Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
- Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.
- Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
- Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.
Essential:
- High School Diploma/General Educational Development (GED)
Essential:
- Work with computers, typing, reading or writing.
- Lifting, moving and loading less than 20 pounds.
- Continuous sitting.
Northern Light Acadia Hospital is an acute care, regional psychiatric hospital in Bangor, Maine that is a leader in the provision of tele-psychiatry services, including consultations to regional emergency departments and primary care practices. Northern Light Acadia Hospital offers innovative programming in the form of a behavioral home health, integrated behavioral healthcare in primary care practices, and a geriatric mood and memory clinic, which is involved in multiple clinical trials for promising Alzheimer's medications. The hospital is the sole corporate member of Northern Light Acadia Healthcare that provides a substance use disorder treatment program, case management services, and other outpatient mental health services in Penobscot, Waldo, and Knox counties. Northern Light Acadia Healthcare is the sole member of Restorative Health, LLC that operates an outpatient mental health clinic in Bangor. Northern Light Acadia Hospital is a member of Northern Light Health, an integrated statewide health delivery system that is raising the bar with no-nonsense solutions that are leading the way to a healthier future for our state. Northern Light Health offers a broad range of providers and services, including nine hospitals, primary care and specialty physician practices, long-term care, home health and hospice agencies, and emergency ground and air transport.
Bangor, Maine is a vibrant small city with easy access to Maine's spectacular coast, mountains, and lakes. Schools rank among New England's best with the flagship campus of the University of Maine located in the neighboring town of Orono. Bangor serves as the regional hub for medicine, the arts, and commerce. Bangor International Airport offers direct and one-stop service to most major destinations.
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