Patient Care Representative-Part Time Evenings
Full Time
Overland Park, KS 66210
Posted
Job description
Patient Care Representative
First point of contact to our external customers, providing excellent service to patients receiving diagnostic imaging services at our facility.
Schedule: Part-Time, 30 hours
Shift: M-F 4:00 PM-10:00 PM
Position Requirements
- High School graduate or equivalent required
- Proficient typing and PC skills
Skills and Abilities
- Excellent telephone skills
- Good judgment and resolution skills
- Ability to interact in a positive manner and to communicate well with patients, families, co-workers, supervisor and other employees
- Ability to adapt to changes
Position Responsibilities
- Greet patients, vendors and other visitors to our office, ensuring all visitors are greeted with a smile
- Answer patient questions and provide assistance and directions when necessary
- Answer multi-line phone in a timely manner
- Respond to emails that arrive using our general office email address
- Conduct patient interviews to ensure all required paperwork is complete and accurate
- Verify that insurance information is complete
- Utilize MedInformatix software to schedule new and follow-up appointments for our patients
- Register new patients and update necessary records
- Interact with referral sources to provide information regarding patient care
- Process patient payments in office
- Follows established company policies in regard to attendance, appearance and service
- Maintain confidentiality of facility and patient information in accordance to company policy
- Ensure that the waiting room environment remains quiet, calm, and welcoming
- Uphold the positive reputation of our medical office by always treating visitors in a friendly, welcoming, and compassionate manner
PHYSICAL RESOURCES: The position requires prolonged sitting and the ability to effectively communicate. Visual acuity needed to read and examine patient records.
ENVIRONMENTAL CONDITIONS: Indoor, climate-controlled environment.
MACHINES/EQUIPMENT USED: Personal computer, printer, multi-line phone, fax machine and copier.
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