Job description
The Atlantic Region CBO is seeking a dynamic and talented Patient Accounts Specialist.
After onsite training/orientation in Richmond, VA, a remote/work from home option is possible for this position.
The Patient Accounts Specialist is responsible for receiving and resolving first line inquiries over the phone and written correspondence concerning patient accounts by patients or insurance companies.
Key Responsibilities include:
- Document all internal and external inquiries concerning patient accounts including patient and third party payers.
- Act as the first line of support to patient or third party payer contacting the facility with questions concerning an account or claim.
- Root cause issues and attempt to resolve.
- Document and communicate resolution as appropriate in the Patient Accounting System.
- Escalate problem accounts to management team of department for assistance and resolution.
- Clearly communicate resolution of issues to responsible parties and or guarantors on the account.
- Respond within 24 hours to patient inquiry which requires research providing updates on the status or the resolution of their issue each step of the process.
- Work with facility and internal departments of the CBO to investigate and resolve issues associated with patient or insurance company inquiries.
- Maintain working knowledge of the call routing system and patient accounting system
- Other duties as assigned.
Qualifications
This opportunity provides the following:
After onsite training, a remote work option available for this position.
If you meet the above requirements and are looking for a rewarding career, please take a moment to share your background with us by applying online. UHS offers competitive compensation commensurate with experience and benefits programs including medical, dental, vision, and life insurance. UHS is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at UHS via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means. UHS is a registered trademark of UHS of Delaware, Inc., the management company for Universal Health Services, Inc. and a wholly-owned subsidiary of Universal Health Services, Inc. Universal Health Services, Inc. is a holding company and operates through its subsidiaries including its management company, UHS of Delaware, Inc. All healthcare and management operations are conducted by subsidiaries of Universal Health Services, Inc. To the extent any reference to "UHS or UHS facilities" on this website including any statements, articles or other publications contained herein relates to our healthcare or management operations it is referring to Universal Health Services' subsidiaries including UHS of Delaware. Further, the terms "we," "us," "our" or "the company" in such context similarly refer to the operations of Universal Health Services' subsidiaries including UHS of Delaware. Any employment referenced in this website is not with Universal Health Services, Inc. but solely with one of its subsidiaries including but not limited to UHS of Delaware, Inc.
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