Job Summary

Amavita
The Patient Access Representative oversees and coordinates daily operations of the front desk/reception area of the office and ensures maximum guest satisfaction. The Patient Access Representative is the first point of contact for the organization to customers, so a commitment to high-quality service and a friendly demeanor is a must!

Responsibilities and Duties

• Organizes and directs daily activities of the office
• Ensures efficient, friendly, and professional patient registration, check-in/out, and phone calls
• Prepares and coordinates schedules, and confirms appointments; issues customer reminders when necessary
• Requests medical records, and sends notes to Primary Care Physicians (PCPs)
• Relays all pertinent information to the appropriate staff
• Ensures all necessary reports and forms are completed daily
• Receives and assists with resolving patient problems/complaints as needed
• Monitors and maintains the front desk area
• Possesses and maintains thorough knowledge of health service administration, facilities, and HIPAA privacy policies
• Performs other related duties as assigned by management
• Ability to Use Positive Language

Skills and Qualifications

• High school diploma or equivalent; Associate’s level education desired
• One or two years of Health Administration or equivalent experience
• Two or more years of experience in customer service
• Must be able to speak, read, write, and understand the primary language(s) used in the workplace (English, Spanish)
• Excellent written and oral communication skills, with customer focus
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Acute attention to detail and prioritization
• Strong organizational, problem-solving, and analytical skills
• Ability to understand and follow written and verbal instructions
• Professional appearance and demeanor
• Clear Communication Skills
• Attentiveness
• Empathy
• Tenacity
• Good presence
• Energetic

Benefits and Perks

• Health, Dental, and Vision Insurance
• 401(k) plan
• Life and Disability Insurance
• Regular Paid Time Off

Job Type: Full-time