• Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
• 401(k) plan options with a company match
• Various Comprehensive Medical, Dental, & Vision plan options
• Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
• Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance
• Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
• Tuition Reimbursement program and continuous training and development opportunities
• Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
• Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)
• Flexible and/or Hybrid schedules are available for certain roles
• Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families
• To learn more, visit winnbenefits.com

Responsibilities

• Greet residents, prospective residents, vendors, and visitors
• Provide regular updates to entire Property Management staff on community programs and opportunities.
• Develop and maintain a network of community attractions, local amenities, services and supports for residents. Contract for on-site programs as designed.
• Provide direct assistance, resource and program referral, and 1-1 coaching (when necessary) to individuals and families based on assessed need.
• Create and implement an annual Community Services plan. Based on need, interest and opportunities, create a comprehensive strategy for event/activity/program development and implementation. Create an innovative and attractive events and activities calendar. Maintain the monthly community calendar.
• Collect, manage, report and analyze resident data, and insure accuracy and consistency with established data. Data collected through annual resident questionnaire, resident touchpoints, community programs and activities.
• Manage relationship with security contractor, 24/7 package retrieval contractor, accept incoming packages and deliveries, notify residents/recipients of their arrival, and others as assigned.
• Manage community program budget, review monthly financial reports and insure accuracy in budget reporting.
• Resolve resident concerns. Elevate service requests to maintenance and management as needed. Notify police of emergency, criminal, or medical emergency/activity. Maintain cleanliness and appearance of lobby/greeting area and common spaces.

Requirements

• Some college preferred/ High School Diploma/GED Equivalent required
• 2-3 years’ experience in comparable position a plus
• Working knowledge of MS Office; Previous Yardi or Real Page experience is a plus
• Prior knowledge of the apartment or hotel industry preferred; Familiarity with the local geography, attractions, and events; Excellent verbal and written communication skills; Must be able to work in a fast paced and demanding environment.