Working title: Panel Manager

Classification title: Medical Assistant

Reports to: Administrative Services Manager

Division: Various

Program: Community Health Center

FLSA status: Non-Exempt

Schedule: Monday-Friday 8am to 5pm

Wage Range: $19.36 to $24.14 hourly; depending on number of years of transferrable experience and internal equity

Organizational Overview

Serving the Yellowstone County community and south-central Montana for nearly 50 years, RiverStone Health is an essential provider of personal and public health services. Health, Education, Leadership and Protection – HELP is what we do.

From medical, dental and behavioral healthcare; home care and hospice; public health services like immunizations, WIC, health promotion and restaurant inspections; and educating the next generation of health professionals, our expertise spans all ages and stages of life. Underlying principles of access, affordability, compassion and quality in all interactions, RiverStone Health improves life, health and safety for all of the communities we serve.

Foremost, we are committed to the values of Justice, Equity, Diversity and Inclusion (JEDI) by cultivating an environment that protects and acknowledges the unique identities within our diverse community.

Job Summary:

The position performs administrative and certain clinical duties. Duties include collecting and organizing patient data before the patient visit by reviewing the electronic health record for specific data to ensure the productivity of that visit. This data could include recommending health screenings (as determined by accepted guidelines); obtaining records from other providers; obtaining results of diagnostic testing or specialists consultations; communication with patients regarding pending referrals to specialists and/or pre-visit lab testing that needs to be completed.

Essential Functions/Major Duties and Responsibilities:

A. Medical Assistant Services 95%

• Chart preparation for scheduled provider visits including walk-in patients as requested by care team.
• Determine appropriateness of scheduled appointments.
• Print out immunization history from imMTrax.
• Print out records from the Montana Prescription Drug Registry.
• Extensive review of medical records.
• Accessing outside facilities’ electronic health records for additional medical records.
• Communicate pre-visit needs with patient.
• Review the Clinical Decision Support System (CDSS) and review for compliance.
• Maintains patient charts, including preparing all necessary documentation for appointments and signing, dating, and verifying completed documentation for completeness and accuracy.
• Preparation, delivery and follow up of outgoing referrals.
• Outreach to patients regarding care needed and testing follow-up.
• Recognizes and educates staff that managing patient care is a team effort that involves clinical and nonclinical staff (e.g. physicians, nurse practitioners, physician assistants, nurses, medical assistants, educators, front desk staff, schedulers, etc) interacting with patients to achieve stated objectives.

Non-Essential Functions/Other duties as assigned 5%

• Perform other duties as assigned in support of the RiverStone’s mission and goals.

Education and Experience:

Minimum Qualifications

• High School diploma or equivalent
• Some experience in a medical setting
• Any combination of experience and training which provide the equivalent scope of knowledge, skills, and abilities necessary to perform the work.

Preferred Qualifications:

• Medical Assistant certification and/or Administrative Assistant certification preferred.

Certificates, Licenses, Registrations:

• NA

Knowledge, Skills, and Abilities:

• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of the principals and processes for providing patient care and services.
• Knowledge of the information and techniques used to diagnose and treat human illness and injuries.
• Knowledge of administrative and office procedures and systems.
• Ability to handle difficult or distressed patients with calmness and respect.
• Ability to display non-judgmental and empathetic listening skills.
• Ability to maintain confidentiality and respect privacy of patients at all times.
• Knowledge and understanding of protected sensitive patient health information (HIPAA) and confidentiality

Customer Service Excellence:

• Doing things right the first time
• Making people feel welcome
• Showing respect for each customer
• Anticipating customer needs and concerns
• Keeping customers informed
• Helping and going the extra mile
• Responding quickly
• Protecting privacy and confidentiality
• Demonstrating proper telephone etiquette
• Taking responsibility for handling complaints
• Being professional
• Taking ownership of your attitude toward Service Excellence.

Supervision:

• None

Physical Demands and Working Conditions:

• Work is performed in a clinic setting.
• Standing, bending, sitting, lifting required.
• Create and maintain a safe/secure working environment by adhering to safety, security, and health requirements. Integrates injury, illness, and loss prevention into job activities by attending any necessary training and implementing best practices.

Freedom to Act & Decision Making:

• Work is structured by public health regulations and established medical practices. Decisions directly affect the quality of services provided to the public.

Communications & Networking:

• Work directly with other team members to provide quality care for patients.
• Communication directly with patients to provide quality care.
• Daily written and verbal communication with patients, patient family members, co-workers and providers.

Budget & Resource Management:

• N/A

Education

• High School or better

Behaviors

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Team Player: Works well as a member of a group
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Self-Starter: Inspired to perform without outside help
• Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)