Requisition No: 798413

Agency: Economic Opportunity

Working Title: 798413 - OPS EMPLOYMENT PROGRAM SPECIALIST - 40099399

Position Number: 40099399

Salary: $15.70 hourly

Posting Closing Date: 05/29/2023

JOB TYPE: FULL TIME/ OPS

POSITION LOCATION: Tallahassee, FL (relocation benefits are not available for this position)

OPEN COMPETITIVE

www.floridajobs.org/

Our Organization and Mission:

The Florida Department of Economic Opportunity (DEO) works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.

In collaboration with our partners, we salute our nation’s veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply at DEO for positions that fit their skill sets.

The Florida Department of Economic Opportunity is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

Let DEO’s mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/

The Work You Will Do: The Employment Program Specialist is a member of the RA Appeals Clerk’s Office under the Division of Workforce Services. You will have the opportunity to work within a team assisting parties who disagree with determinations and decisions.

The Difference You Will Make:

As an Employment Program Specialist, you will assist in helping Floridians obtain wage replacement benefits for qualified individuals who are out of work through no fault of their own. Your knowledge and skills will be utilized to help our citizens.

DEO is a fast-paced work environment in which critical thinking and prioritizing are a must.

How You Will Grow:

DEO encourages its employees to constantly innovate and seek efficiencies. Trainings are made available throughout the year and on request with our Office of Human Resources Training and with our Division of Workforce Training Unit. In accordance with DEO’s Vision and Mission, the employee:

• Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and also exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of DEO's available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for all our employees, and you will be expected to model these as a leader. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.

Where You Will Work: Tallahassee is Florida’s Capital City and continues to grow by attracting development and new businesses. Tallahassee is a mid-sized city in the heart of Florida’s Big Bend. DEO’s main office is located in Downtown Tallahassee, the political epicenter that draws in visitors each year to visit the state’s Capitol. Each spring, the legislative session opens, and people pour in to see the Florida Legislature perform business and approve the state’s annual budget. Being in Tallahassee will guarantee you an experience vibrant with a unique experience, professional growth, entertainment, and culture. Tallahassee is:

• Known for its beautiful parks, rolling hills and oak trees, canopied roads, hotels, dining, museums, arts, music, and natural resources (https://talgov.com/ )
• Home to major college campuses, Florida State University (FSU), Florida A & M University (FAMU) and Tallahassee Community College (TCC).
• Approximately 22 miles from the nearest beach ( https://choosetallahassee.com/beaches-near-tallahassee/ )

• Within a state having no state income tax for residents of Florida

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

Pay:

$15.70 hourly

Your Specific Responsibilities:

The Employment Program Specialist will direct the preparation of letters, e-mails, reports, and statistical data in response to inquiries about the Appeals application processes. Assist the OMC Manager and Process Manager in performing reviews, statistical analysis or compiling and presenting information about the Office of Appeals and other duties required.

This position is responsible for handling intake of appeals documents and correspondence, including examining, researching, and docketing appeal requests, handling customer service tasks as well as general office procedures such as scanning, printing, and handling telephone calls. This position ensures appeals documents are added to the case system or other appeal databases, and/or routes documents to the appropriate unit or person for handling. Examines, analyzes, and reviews complex appeals to determine whether an appeal meets criteria and should be docketed or returned for additional action.

Incoming telephone calls from claimants, employers, accountants, attorneys, and other parties at interest will be referred to this employee for action when assistance is needed above the knowledge and expertise of the employee receiving the telephone call.

Judgement must be used to assist and advise in unusual or irregular appeals. It is often necessary to search for documents needed for a case file. It is also necessary to request copies of warrants and claim certifications, as well as locate and print pertinent information from the computer to prepare a complete case record.

Examine, analyze, and review complex appeals to determine whether an appeal meets criteria and should proceed or be returned for additional action.

Maintains a broad knowledge of federal appeals criteria. Is responsible for reviewing and docketing tax liability and rate cases for special deputy hearings.

Prepares reports and data analysis requested by the Bureau Chief of Appeals, the OMC Manager, or Benefits Program Supervisor/Analyst. Assists in the quarterly federal review as directed.

Required Knowledge, Skills, and Abilities:

• Knowledge of Reemployment Assistance Appeals process.
• Ability to understand and apply applicable State and Federal rules, regulations, policies, and procedures for

problem solving, research and analysis.

• Ability to communicate effectively both verbally and in writing, including comprehension and integration of information.
• Ability to problem-solve and be attentive to details.
• Ability to organize and prioritize.
• Ability to assist the public in a tactful and courteous manner.

Qualifications: As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.

Minimum:

• A high school diploma.

Preferred:

• At least 6 months with the Reemployment Assistance Appeals Department
• Experience using technology in an office setting

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.