Job description

OPERATIONS SUPERVISOR – RIDES TO WELLNESS

The Operations Supervisor for Rides to Wellness is responsible for assisting the Operations Manager of Rides to Wellness in all aspects of daily operation of MTA’s non-emergency medical, door-through-door transportation service. This includes supervision of operations personnel and execution of service in accordance with operating procedures and safety programs. The supervisor will assist the Manager and Director in overseeing the operations of a comprehensive array of services under the umbrella of mobility on demand health and wellness transportation, as well as related administrative functions and activities and will assist the Manager and Director of Rides to Wellness with other duties assigned.

PRINCIPAL RESPONSIBILITIES:

• Supervise and direct all classifications of Rides to Wellness team members, monitoring work performance
• Assist in interviewing, selection, and training of new team personnel
• Assist in counseling and disciplining team personnel, as needed, and in accordance with MTA rules, regulations, and contractual agreements
• Identify and implement procedures that continually communicate and reinforce the importance of excellent customer service and safety
• Develop and implement, together with Rides to Wellness team members, procedures to enhance service delivery
• Ensure that all activities of the Rides to Wellness program, especially the delivery of service, are performed in a safe manner
• Have a strong working knowledge of all MTA policies and procedures and counsel team members on proper adherence to them
• Optimize the utilization of team members, vehicles and facilities to provide efficient, effective service
• Conduct daily employee briefings on safety and job-related concerns
• Monitor driver performance for compliance with instructions and operator procedures
• Administer drug screens as required by Human Resources
• Assist with accident investigations
• Assist in receiving, investigating, and resolving operation-related issues and/or complaints from public, management and department personnel
• Work in conjunction with the Operations Manager to formulate training programs and assist in team member training as appropriate
• Perform other duties as assigned

EDUCATION AND EMPLOYMENT REQUIREMENTS:

• Associate Degree
• Three to five years minimum supervisory experience, preferably in the transit field
• Excellent written and oral communications skill
• Computer literate
• Ability to analyze complex reports and information and utilize same effectively
• Demonstrated ability to make decisions of greater than ordinary difficulty
• Capable of working effectively in stressful situations
• Must have the ability to communicate, motivate and organize projects among a broad spectrum of staff, frequently under deadline pressure
• Knowledgeable of geography of City of Flint and Genesee County
• Ability to pass a Department of Transportation (DOT) physical and drug screen, criminal and reference checks
• Ability to attend work regularly and work under stressful conditions
• Ability to work in a Team Environment
• Willingness to work evenings and weekends
• A valid Michigan Chauffeurs Driver’s License with a clean driving record
• Demonstrate skills and experience in oral and written communication including analysis, preparation and report presentation.

SALARY:

Determined by Education and Experience of Applicant

APPLICATION SUBMITTAL:

Applications will be accepted until the position is filled. Apply online at www.mtaflint.org. MTA is an equal opportunity employer!

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Weekend availability

Ability to commute/relocate:

• Flint, MI 48503: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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