Summary:

Come be part of something SPECTACULAR in the Smokies! Our award-winning theme park is seeking a full time OPERATIONS MANAGER who is responsible for specific areas within the Anakeesta Operations department and ensures proper safety, staffing, cleanliness, and guest service standards are being met. This position requires strong leadership skills and an ability and desire to coach and develop Supervisors/Assistant Managers within the department. The Operations Manager assists in the Anakeesta Manager on Duty program.

Essential Functions:

• Oversees the daily operation of our Adventure Rangers and Park Services teams
• Responsible for specific area supervision within the Anakeesta Operations Department
• Consistent focus on coaching and development of leadership within the departments
• Establish, train, and maintain location specific operating standards
• Provide in-the-moment coaching/training to supervisors and team members, ensuring that the Supervisors understand the goals and are coaching their reports in a positive, results oriented manner to achieve efficient and effective operations, guest service, general standards, and teamwork
• Effectively resolve guest service issues and teach supervisors and team members to be able to do the same
• Lead and model Anakeesta guest experience standards, teaching all team members to do the same
• Display and coach expert knowledge of department and company policies and Anakeesta values and history
• Work cooperatively with other members of Anakeesta leadership
• Participates in Manager on Duty program:
  • Facilitates morning meetings with all operational departments
  • Responsible for ensuring all safety, cleanliness, and operational standards are met and reporting and issues to appropriate department leadership
  • Responds to and addresses guest complaints and/or incidents
  • Coordinates guest and employee injury and medical response and ensures incident reports are properly completed
  • Responds to employee injuries, following Anakeesta reporting process to ensure Workers’ Compensation compliance and efficiency
• Responsible for overseeing all aspects of emergency situations and evacuations
• Responsible for preparing bank deposits and submitting bank orders
• Ensures all of Anakeesta’s assets are secure before ending shift
• Other duties as assigned.

Experience/Qualifications:

• 3+ years’ leadership experience in theme park/attraction operations
• Proven ability to build and empower a team
• Proven ability to work together and function effectively in a team environment
• Proven ability to develop and implement plans and strategies
• Outstanding communication, leadership, and interpersonal skills
• Strong organization skills and the ability to adapt to changing priorities quickly
• Strong decision-making skills and the ability to act swiftly, decisively, and persistently when faced with obstacles; strong ability to expect and solve problems quickly
• Ability to uphold the highest professional business standards and integrity
• Ability to work days, nights, weekends, and holiday periods to meet business needs
• Must be able to move about, climb, bend, twist, kneel, stoop, carry, push and pull up to 25 lbs.
• Must be able to adjust to outside temperatures ranging from 0 to 110 degrees Fahrenheit with fluctuations in humidity.

*Please note that this job description is meant to give a basic understanding of the position and does not cover every part of the job duties and requirements. Anakeesta reserves the right to change or assign other duties to this position at any time. *

Perks of the Position:

• Bonus Eligible
• Paid Time Off
• Medical, Dental, and Vision Insurance
• 401K Plan
• Short-Term Disability
• Life Insurance
• Employee Assistance Program
• In-park discounts on F&B, Retail and Adventure operations
• Generous exchange program with over 30 attractions in Gatlinburg and Pigeon Forge

About Us:

Anakeesta is an award-winning theme park located above, and in the heart of, downtown Gatlinburg. Our nature immersive park offers an authentic Smoky Mountain experience for families of all ages. Anakeesta literally means “the place of high ground” in the Cherokee language. Anakeesta is situated on a 70-acre mountain 600’ above the city of Gatlinburg.

The journey to Anakeesta begins with a scenic Chondola ride from the busy Parkway in downtown Gatlinburg to the summit of Anakeesta Mountain. Guests enter a world of whimsy and discover treetop adventures, a lush botanical garden, shopping, and dining all amongst the backdrop of the sweeping views of the national p