Job description

The office support role performs a range of basic office support activities such as answering phones and directing calls, running reports, processing invoices and statements, answering questions and performing routine clerical, data entry, and/or word processing work as assigned.

MAJOR DUTIES AND RESPONSIBILITIES

• Answer incoming customer calls and emails regarding balance inquiries, invoices, discrepancies, or jobs in progress.
• Communicate customer needs to other departments as appropriate.
• Run daily reports which include WIP (work in progress), Incoming, Shipped and Sales
• Print and mail out monthly statements and/or ad hoc to customers.
• Faxes invoices and/or statements to customers upon request.
• Manages disposition of calls; transfer calls to appropriate department or interval voice mail system as needed.
• Support and Assist other departments when necessary.
• Perform other administrative duties as required.

BASIC QUALIFICATIONS

• High School Diploma or equivalent
• 1+ year(s) experience in accounting and/or customer service environment
• Equivalent combination of education and experience
• Strong data entry and keyboarding skills
• Demonstrated aptitude for math; comfortable with numbers
• Good verbal and written communication skills
• Excellent problem solving skills
• Good interpersonal skills
• Ability to work independently
• Ability to work closely with other related departments
• Good follow-up skills

PREFERRED QUALIFICATIONS

• Good PC Skills – Proficient in Excel and Word
• Knowledge of EssilorLuxottica systems including SAP, IProcurement

Job Type: Full-time

Pay: $20.15 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• East Syracuse, NY 13057: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Office support: 1 year (Required)

Work Location: In person

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