Job description

We are currently seeking a full-time, experienced Front Desk Receptionist in the Urogynecology department of a busy Ob/Gyn practice to ensure the efficient flow of the department. The ideal candidate will have exceptional customer service skills, ability to multi-task, experience in scheduling for multiple providers, insurance experience, as well as medical terminology. Gynecology or Urology experience is preferred but not required.

In this role, you will:

· Assist patients in a professional and caring manner at all times

· Use proper phone etiquette when making and answering calls

· Gather and update demographics and insurance information

· Perform insurance eligibility and verification of benefits for all patient visits

· Obtain insurance authorization for visits, surgery, and diagnostic testing as needed

· Scan and record benefit information in patient chart and calculate patient out of pocket responsibility

· Notify patient of benefit information and responsibility

· Communicate effectively with other staff members regarding patient information

· Schedule and confirm non-surgical appointments

· Mail or email any necessary paperwork for non-surgical appointments

· Document and follow up on referrals, no-shows, and cancellations

· Assist patients during check in and check out, scheduling any necessary follow up appointments

· Collect payments from patients, provide receipts and appropriately document transactions

· Monitor waiting room and keep patients up to date of any delays

· Perform other functions as delegated

Minimum Qualifications:

· High School graduate

· 1 year receptionist experience

· Knowledge of medical terminology

· Efficient operation of office machinery: computer, EMR, scanner, copier, fax, postage machine, & printer

· Demonstrate well-developed oral and written communication skills

· Demonstrate ability to accurately records and transmit detailed information

· Demonstrate ability to interpret and comply with insurance regulations and requirements

· Demonstrate ability to exercise good judgement in evaluating situations and decision making

· Demonstrate ability to utilize tact and sensitivity in daily tasks and interactions

Schedule:

· 8 hour shift, 40 hours per week

· Occasional participation in late week clerical duties

· Monday - Friday

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic
• Outpatient

Medical specialties:

• Ob/Gyn

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Winston-Salem, NC: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person

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