Job description

The Hyatt Place Knoxville/Downtown is seeking a Night Auditor to join our team! This is an overnight position, 11PM-7AM. This position requires previous night audit experience.

Your Responsibilities

• Approach all encounters with guests with genuine care and hospitality with a friendly and professional demeanor at all times.
• Complete the Night Audit checklist.
• Maintain cashiering responsibilities as per Front Office procedures.
• Perform all Front Office functions between the hours of 11pm-7am, as well as basic maintenance and housekeeping duties when necessary. Handle and follow through on all guest requests required during 11pm-7am.
• Follow safety and emergency procedures to keep yourself, guests, and the hotel safe and secure. - Have a working knowledge of security procedures.
• Train any new Night Auditors as requested by management.
• Complete any reports as requested by management in a timely manner.
• Check Pass On logs and emails throughout shift.
• Attend meetings as required by management.
• Perform any other duties as requested by Front Desk Manager or any other member of management.

What You Need

• 1+ year of night audit or front desk experience
• Work independently and with minimal supervision.
• Problem solve and be able to evaluate and select among alternative courses of action quickly and accurately.
• Effectively listen to guests, coworkers, and supervisors.
• Respond to emergency situations and perform and maintain composure in stressful, high pressure situations.
• Work on a computer and work with and understand financial information and data and basic arithmetic functions.
• Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.

Perks of Working with Us

• Medical, Dental, and Vision coverage from day one for full-time associates!
• Free and discounted rooms, food and beverage, and travel experiences
• Employee assistance program offering 8 free counseling sessions per associate
• Tuition reimbursement (hospitality and restaurant related degrees)
• Free parking
• DailyPay Option
• Referral Bonus

About Us

The Hyatt Place Knoxville/Downtown is a fascinating destination for both travelers and locals. With our Five Thirty Lounge Rooftop Bar and Starbucks in house, and neighbors like the historic Tennessee Theatre, the Bijou Theatre, Market Square, and Gay Street’s most popular shops and restaurants, we are a hub in Knoxville's bustling downtown. The Hyatt Place Knoxville is managed by one of the top hospitality management companies in the country, White Lodging. Our promise to our associates is to create an environment that allows you to be your best self and grow through ongoing training, development, and mentorship. We are dedicated to providing memorable guest experiences and having fun while doing it! This is your environment to THRIVE!

Job Type: Full-time

Pay: $16.20 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Night shift

Ability to commute/relocate:

• Knoxville, TN 37902: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Night audit: 1 year (Required)

Work Location: In person

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