In the spirit of “making dreams come true,” a New Home Closing Scheduler assists sales representatives, home buyers, and related entities with the closing process for the purchase of a dream home. They take great pride in attention to detail, friendly interaction with others, and timeliness of work, while striving to learn and adapt to change with positivity. Being customer-centered, they deliver a closing experience with professionalism and enthusiasm that is second to none. This role prepares, presents, and completes closings both in person and by mail or electronic means. They complete necessary administrative and organizational duties and tasks related to the closing process steps. This role creates a lasting impression of The Villages, by providing the ultimate closing experience for all involved.

Salary commensurate with experience, starting at $16.58 per hour.

Responsibilities:

• Prepare folders for all New Home closings for financing and cash buyers.
• Schedule all closing details, and new home orientation times directly with purchasers in coordination with the builders.
• Communicate and liaison with other related departments and entities to ensure a seamless closing process (i.e. accounting, contracts, builders, internal partners).
• Organize and update scheduling calendar for builder’s orientations and closings.
• Update payment changes as it pertains to final closing funds.
• Answer customer questions and requests regarding new home closing documents and assist them in completing steps of the process as needed.
• Utilize office computer, office equipment (copier, fax, etc) and a host of other software applications, including Microsoft Office Suite and subsequent contract processing tools and software.
• Attend special meetings, educational sessions and assist leadership with training team members when asked.
• Train new New Home Closing Schedulers and maintain Cash Closing Manual.
• Maintain and Verify Cash Program Data and Cash Input Program.
• Maintain Closing Service Coordinator Call Log and Calendar.
• Partner with Closing Service Coordinator in elevating the customer’s experience from Contract to Close.
• Other duties as assigned - specific to role focus or department needs.

Educational/Experience Requirements:

• High school diploma and/or GED equivalent; and a minimum of one (1) years experience in a fast-paced, detail-oriented professional office environment where customer service, teamwork, and positive communication skills were keys to success.
• This position requires strong data entry and computer skills along with the ability to multi-task, set priorities and manage time effectively.
• Experience in customer service, hospitality, forward facing office administration or related area preferred.
• Based on the demand of daily operations, candidate must be able to demonstrate flexibility in work assignments and schedule.
• Candidate must be proficient with math calculations, highly organized, and have the ability to function well in a work environment where the workflow volume can change throughout the day.
• Must be proficient in Microsoft Office Suite.
• Prior experience working with AS400/ I-series/Lasso or other CRM programs a plus.