We are currently seeking a Network Operations Technician for a REMOTE opportunity in Tulsa, OK. This is for a 6+ Month opportunity (potential for extension or Conversion).

***Must be U.S. Citizen or Green Card holder for this opportunity***

Location: fully remote looking for candidates who has some flexibility with their schedule

Responsibilities:

• Actively troubleshoot several service types such as T1, DS3, and ethernet solutions
• Escalate and hold LEC Partners accountable for offnet repairs.
• Provides accurate and consistent customer communication during established intervals using phone, email, and ticketing notes.
• Efficiently and accurately manages customer-initiated trouble tickets to resolution.
• Maintains customer relationships, both internal and external
• Monitors the performance of the telecommunications networks, including usage, load patterns and system response.
• Demonstrating proficiency with trouble ticketing application and other internal tools
• Proactively track and escalate issues, engage resources to expedite service/network outages, professional interaction skills with customers and management.
• Ability to relate technical issues to management and lead personnel.

Ideal candidate will have:

• 3+ years of related networking experience
• Technical support experience or knowledge of basic networking protocols OSI
• Experience with Routers or Switches
• Technical certification is a plus (CCNA etc.)