Job description

Job Description:

• Providing superior customer service
• Assist in complete market surveys
• Show, lease and move in prospective community members
• Update unit availability daily
• Process rental applications
• Process maintenance request
• Receive collections
• Clerical and phone support
• Maintain all community members files, ensuring completeness and accuracy of all file documentation
• Maintain a calendar of scheduled move-ins, ensuring all move-in appointments are completed, all apartments are inspected to ensure all apartments are move-in ready
• Demonstrate ability to resolve resident complaints and direct pertinent issues and matters to the community manager
• Conduct community member’s move-out unit walks
• Additional tasks or duties assigned by Community Manager

Special Requirements:
Physical Demands:

• The employee will be regularly required to sit; stand; walk; reach using feet, legs, back, arms and hands; talk and hear. The employee may occasionally be required to climb. The employee will be required to work at a personal computer and talk on the phone for extended periods of time. Must possess the ability to detect auditory and/or visual alarms and be available to work extended/flexible hours and weekends, as needed.

Attendance/Travel:

• This position is a full time position and may require the availability to work some nights, weekends, and occasional holidays. Regular attendance and active participation/planning at company functions and events.

Essential Functions:
Skills include an excellent ability to address the needs of community members, prospects and vendors. Other essential skills include, but are not limited to:

• Handle high stress situations effectively
• Exhibit strong leadership skills
• Excellent communication skills
• Superior collection skills
• Administrative and organizational skills
• Time management skills and ability to prioritize wisely
• Customer service orientation
• Strong sales background
• Knowledge of state law as it relates to fair housing

Qualification:
Computer Skills:

• Intermediate computer and Internet knowledge
• Intermediate knowledge of MS Word, Excel and Outlook
• Prefer knowledge of the following software programs: Yardi, Voyager, PopCard, Entrata, Resident Check

Learning and Development:

• Maintain a commitment to ongoing professional development and career growth through our Companies continuing education programs

Education:

• High school education or equivalent is required
• Ability to fluently read and write English, accurately perform intermediate mathematical functions and use all on-site resident management software functions

Professional Experience:

• Minimum of one year as a leasing consultant in the Multi-Family Industry or a related field
• One year of experience in a service industry is preferred

We’ve Got You Covered!
Medical, Vision, & 125 Plan
We cover 100% of the monthly premium costs for medical and vision and offer a 125-plan option for dental and dependent medical premiums.
Retirement Plans
Prepare for retirement and ramp up your 401(k) savings with a 2% employer match.
Group Life, Long-Term, and Short-Term Disability Insurance
We provide up to $25,000 of coverage if the unimaginable occurs.
Paid Holidays & Vacation
Enjoy 11 paid holidays and accrue anywhere from 2 – 4 weeks of paid vacation as you accumulate years of service. (available after 90 days of employment, full-time employees)

• 2 weeks of accrued paid vacation annually in the first 2 years of service
• 3 weeks of accrued paid vacation annually after 2 years of service
• 4 weeks of accrued paid vacation annually after 6+ years of service

Sick Time
Not feeling well? We provide you with 48 hours of sick pay each year.
Referral Bonuses
Great Talent Knows Great Talent - Bonuses provided for hires made through employee referrals
Volunteer Time-Off
If you need a day off to volunteer in your community, we’ll provide you with the support you need.
Discounts & Scholarships
Save with group purchasing discounts on computers and appliances, housing discounts, and exclusive scholarship opportunities!
Additional Perks Include…..

• Employee Assistant Program (EAP)
• Health Advocate and Travel Assistance Program
• Generous Emergency On-Call Policy for Facilities Team Members
• Bereavement Pay if dealing with an unfortunate death in the family
• Competitive Bonus & Commission Structures
• Extensive Professional Development Training and Reimbursement Program
• Opportunities for Advancement

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Vernon Rockville, CT 06066: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)
• Property leasing: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: One location

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