Job description

Medical Records/Front Office Specialist

We are seeking a competent, conscientious, service-oriented individual with strong character for one of our gastroenterology medical offices in St. Petersburg to serve in the medical records department and provide support to the front office. This individual will provide exceptional customer service while facilitating the legal and appropriate capture and/or release of medical records, as well as performing front office/clerical related functions. He/She will work under the direction of the division's Practice Manager or his/her designee with possible multi locations.

Requirements:

High school graduate with 2 years of medical office experience with at least 1 year performing medical records, file clerk, records clerk and/or clerical front office support utilizing EMR/practice management systems. Must have the ability to multitask, take initiative, and work in a fast-paced environment.

Preference may be given to candidates meeting minimum requirements who have work experience from employers that emphasize excellent customer service (e.g. Publix, Disney, Chick-fil-A).

Spanish fluency is preferred.

Criminal background and drug screening required as well as excellent professional references.

Role:

Medical Records

- Process and scan medical records to be entered into computer in digital health record

- Respond to request for medical records/PHI & facilitates the legal and appropriate release of medical records

- Providing records/PHI for billing or legal services, sending and receiving information through electronic and/or other means

- Works in coordination and under the direction of the Billing Director to prepare for insurance audits

- Acts as a liaison to corporate, patients, physician practices, hospital associates, insurance carriers & other appropriate parties in regard to release of medical records

Check-in

- Greet and arrive all patients in a courteous manner.

- Ensure patients complete the required documentation and their information (insurance, demographic, etc) is current.

- Enter appropriate data into EMR.

- Perform insurance verification in practice management system

- Collect any patient copayments and balances.

- Some practices may include rooming the patient in the clinic area.

Check-out

- Inquire if patient has any more questions from their visit. Alert supervisor if service recovery needed.

- Collect any co-insurance or balances not collected during check-in.

- Schedule follow-up appointments.

Scheduling

- Schedule office appointments and if applicable surgery facility procedures.

- Request PCP or referring doctor, authorization, office notes, and diagnosis codes related to the procedure(s).

- Recommend actions and strategies to improve patient access.

Additional Billing/Telephone

- Patient registration functions if scheduling new patient.

- Charge capture of physician services as necessary.

- Participate in patient financial assistance.

- Maintain current with HIPAA and other compliance training.

- Reconcile daily charges and payments received; and prepare daily bank deposit.

- Assist in collection efforts via phone.

- Triage incoming phone calls in an effective manner.

Other Duties as Assigned

Gastro Florida is the largest gastroenterology group in Tampa Bay with over 25 practices located in Hillsborough, Pinellas, Polk and Pasco counties and growing. The corporate headquarters (CBO) is located in beautiful Feather Sound (Clearwater). We are dedicated and working hard to become the best place to work and providing every team member the opportunity to be part of something bigger than just a job.

The group offers GI diagnostic strategies, colon cancer prevention, nonsurgical cancer intervention, nutrition consultations, remote monitoring, ancillary services and the latest groundbreaking therapies, including clinical research, to provide an integrated patient experience powered by our dedicated team members.

Gastro Florida is committed to Affability, Affordability, Access, Answers, and Accuracy.

Job Type: Full-time

Pay: $12.00 - $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Medical office: 2 years (Required)
• Medical records clerk: 1 year (Required)

Language:

• Spanish (Preferred)

Work Location: One location

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