Job description

The Administrative Office of Courts / Supreme Court of Mississippi is seeking a qualified candidate for the Training Support Specialist position with its Mississippi Electronic Courts (“MEC”) division. This is a full-time professional, salaried position with the Supreme Court of Mississippi located in Jackson, MS, and offers health insurance, state retirement, and other State of Mississippi employee benefits.

The Training Support Specialist supports the training and implementation of new courts onto the MEC statewide court case management and e-filing system. This position is focused on providing in-person and/or virtual MEC training to court and clerk staff throughout the state. The position also supports existing MEC courts through the MEC Help Desk.

Essential Duties and Responsibilities:

• Assist in the coordination, planning, scheduling, and conducting of training sessions for the Mississippi Electronic Courts system throughout the state.
• Communicate with court and clerk staff to review and document court business processes.
• Develop and maintain a high degree of product knowledge, expertise, and best practices.
• Work with clients and product management on product issues.
• Identify and document opportunities for product improvements/enhancements.
• Report product issues for review and resolution.
• Evaluate, document, and report incidents to the appropriate personnel for resolution.
• Perform any other related duties as assigned by management.

Required Qualifications:

• Must have experience working in a legal environment.
• Must have excellent computer skills, with intermediate to advanced proficiency with Microsoft Office suite applications (Word, Excel, PowerPoint, and Outlook).
• Must have the ability to work independently and within a team environment.
• Must be motivated, organized, self-reliant, and have excellent writing skills.
• Must have strong communication, presentation, and interpersonal skills.
• Must have the ability to interact positively and effectively with a wide variety of personalities both inside and outside of the organization.
• Must be able to learn, understand, and successfully communicate business processes and workflow to end-users, technical staff, and business staff.
• Must work well under pressure and adhere to deadlines.
• Must have a reliable high-speed home internet connection provided by a cable or fiber ISP (DSL or Satellite internet connections are not acceptable) and other resources available to support virtual work, when required.
• Must have a valid driver’s license and be able to travel within the state.

Additional Preferred Qualifications:

• Experience working in a Mississippi Chancery or Circuit clerk’s office or judge’s chambers.
• Advanced experience using the Mississippi Electronic Courts electronic case management and e-filing system.
• Experience working virtually using a VPN connection.

Education and Professional Requirements:

• Bachelor’s degree from an accredited four-year college or university in a legal, computer, or business related field of study;

AND

• Two (2) years of experience related to the described duties.

-OR-

• Associate’s degree from an accredited two-year college in a legal, computer, or business related field of study;

AND

• Four (4) years of experience related to the described duties.

Travel:

While much of the training this position will provide to the courts will be performed over the phone and/or virtually, the incumbent must be available to travel to courts throughout Mississippi, including overnight travel. Incumbent must have the flexibility to travel within the state and work overtime when required.

Compensation and Benefits:

This is a full-time position with a starting salary range of $45,000.00 to $48,000.00 per year. The starting salary offered for this position will be based on selected candidate qualifications and experience.

This position will receive State of Mississippi employee benefits, which offers health, dental, vision, and life insurance, paid state holidays, state retirement (PERS), deferred compensation, and paid vacation/sick leave.

Application Process:

Qualified applicants interested in this position should submit a résumé detailing personal, educational, and professional background along with three employment references. Additionally, applicants should include a one to two-page correspondence briefly describing your qualifications, career achievements, legal field experience, if any, and why you are qualified for this position. Please include all of the required documents in a single PDF file and upload the file to Indeed as your resume.

All qualified individuals interested in this position should submit the required documentation as soon as possible.

The candidate selected for this position will serve at the will and pleasure of the Supreme Court of Mississippi.

The Administrative Office of Courts / Supreme Court of Mississippi is an Equal Opportunity Employer.

NOTE: This position with the AOC / Supreme Court of Mississippi is considered a “non-state service” status position by the Mississippi State Personnel Board. State service benefits are part of the compensation package (PERS, insurance, leave, etc.), but judiciary positions do not offer the “permanent status” employment protections that state service status positions are provided through the Mississippi State Personnel Board.

Applicants are encouraged to apply as soon as possible. The AOC / Supreme Court of Mississippi reserves the right to modify the conditions of this job announcement, withdraw the job announcement, fill the position sooner than the closing date, or to extend the closing date, any of which may occur without any prior written or other notice.

Job Type: Full-time

Pay: $45,000.00 - $48,000.00 per year

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

COVID-19 considerations:
Masks are required for all employees in the MS Supreme Court building. Multiple air purifiers/sanitizers running in our offices.

Ability to commute/relocate:

• Jackson, MS 39201: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Preferred)

Experience:

• Customer Service: 2 years (Preferred)

Work Location: Hybrid remote in Jackson, MS 39201

laviolettawines.com.au is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, laviolettawines.com.au provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, laviolettawines.com.au is the ideal place to find your next job.