Role Purpose Statement

The job incumbent is responsible for all supply chain and materials management metrics for the Customer Service Center (CSC), driving continuous improvement in the CSC, training and development of direct reports and their area of responsibility.

Main Accountabilities

Business Strategy, Policies, and Tools

Implement supply chain operational policies consistent with corporate guidelines, ensuring that operating units and procurement personnel fairly and consistently administer all policies and procedures.

• Responsible for department costs to budget through effective manpower planning, scheduling and overtime usage

• Oversee all aspects of inventory management for the CSCs within the market to ensure financial and customer requirements are met

• Control defined KPIs in materials management - Food Cost, Food Cost Variance, Days on Hand (DoH), APW issues, and K-line spend within the CSC

• Support buyers/planners in the CSC with demand planning and demand management

• Liase and communicate with suppliers regarding discrepancies or escalations of need

• Ensure all department personnel’s maintain proper inventory, ordering, receiving, put away , storage and requisition processes

• Manage the tracking of product usage and yields in relation to ordering requirements

• Maintain an ongoing, positive and pro-active relationship with all internal and external customers

• Participate in and lead the daily operations briefings

• Coordinate and participate in inventory and reporting processes to regional corporate

• Maintain regulatory compliance standards (examples: United States Department of Agriculture (USDA), Food and Drug Administration (FDA), Occupational Safety and Health Administration (OSHA), etc.) in all the CSCs within the region

• Participate and support company sponsored initiatives such as Global Quality Standards (GQS), Hazard Analysis and Critical Control Points (HACCP), Lean Manufacturing, and Employee Safety

Leadership

• Ensure that the area of responsibility is properly organized, staffed and directed

• Guide, motivate and develop the materials management team within the Human Resources Policy

• Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations

Knowledge, Skills and Experience

• Thorough understanding of inventory management, warehouse management and material handling

• Thorough knowledge of Demand Planning and Vendor Management

• An understanding of lean manufacturing and supply chain management

• Established ability to identify the vision and produces goals with realistic plans to achieve them

• Ability to interact with employees, customers and vendors at all levels

• Proficient in computer skills including Microsoft Excel and PowerPoint

• Excellent analytical and conceptual skills

• Excellent communication and interpersonal skills necessary to provide leadership

Experience

• Bachelor’s degree in supply chain, logistics or equivalent experience required

• In addition, 5+ years directly related operational experience related to managing a supply chain operations

• Experience in SAP MM required

• Proven experience in forecasting, demand planning and vendor management

• Proven experience in lean manufacturing and supply chain management leadership roles

• Proven success in implementation of redesigned processes, leading change and role models positive behaviors as well as change agent skills in a complex and fast paced environment