Job description

Job Description

As the Marketing and Customer Service Representative, you will interact with customers to provide information in response to inquiries about products and services and to troubleshoot and resolve customer requests and problems. This position is also responsible for marketing and social media.

Responsibilities

· Reaching out to clients and prospects to schedule annual review meetings via Microsoft Outlook and Zoom.

· Scheduling policy delivery meetings via Microsoft Outlook and Zoom.

· Updating client information and notes on Smart Office.

· Creating and updating contact set lists for marketing emails on Smart Office.

· Distributing marketing videos, letters, and newsletters in compliance with broker-dealer via Act-On.

· Using FMG to obtain financial articles, and newsletters, and to mail out birthday cards.

· Ordering and maintaining inventory of marketing materials (business cards, letterheads, envelopes, calendars).

· Ordering retirement baskets for clients.

· Updating company website.

· Providing financial reports for client meetings.

· Customer service.

· Back-up to front desk receptionist.

Qualifications

· Excellent communication abilities and data entry skills are essential.

· Excellent interpersonal skills and the ability to multitask.

· Excellent knowledge of Microsoft Office.

· Problem solver, team player, and proactive.

· Smart Office experience a plus!

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Miami, FL 33156: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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