Job description

Envision Optics LLC is hiring in their store in Dawsonville, GA

Website: www.myeyelab.com

OVERVIEW

The LDO creates exceptional value in the lives of customers by delivering legendary customer service & perfectly crafted high-quality eyewear which exceeds our customers' expectations. Supports the retail sales associates in ensuring high patient satisfaction and service agility.

KEY REQUIREMENTS

• High School graduate or equivalent
• State licensure
• Optical dispensing experience
• Strong customer service skills: communicator, listener & team builder
• Knowledge of current store merchandise
• Eligibility to work: Work Permit/Green Card/Citizenship
• Embrace new technology & change
• Previous customer service & retail experience
• Availability to work a flexible schedule and the hours necessary to open and/or close the store, including nights, weekends and holidays
• Strong communication skills (verbal & written), including strong relationship building skills

KEY ACCOUNTABILITIES

• Greets all customers with a warm welcome right away, exchanges names, & ensures they know what to expect
• Shows urgency in providing service to customers & satisfying their needs
• Custom fits glasses & precisely places prescription in lenses
• Acts as a leader in optical acumen that provides a voice for associates
• Takes & records measurements, adjusts or fits eyewear correctly, thorough & exact in details; ensures finished eyewear meets standards & customer requirements
• Attracts new customers
• Explores the needs & priorities of customers by asking open-ended questions
• Is attentive to details, asks follow-up questions for clarity, reads verbal/non-verbal cues; reviews prescriptions & identifies special needs, consults with Optician as needed
• Assists co-workers with difficult or complex areas of product needs & prescriptions
• Performs work accurately & thoroughly utilizing all technology despite time pressure & customer volume
• Anticipates problems; explores underlying reasons for customer issues; strives to develop long-term solutions to problems & ensures customers are satisfied & expectations are exceeded
• Acts quickly for resolution. Partners with management as necessary
• Commits to delivery date & time seeks feedback & asks for referrals
• Takes pride in the store appearance, shows initiative to keep the store clean, attractive & organized
• Informs management of safety opportunities; demonstrates safe work practices
• Adheres to company policies & procedure, including but not limited to discounts, promotions & inventory management
• Additional duties may be assigned as needed (i.e., customer calls, dispensing eyewear, etc.)

Job Type: Full-time

Pay: $50,000.00 - $80,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Sales: 1 year (Preferred)
• Customer service: 1 year (Preferred)

License/Certification:

• Dispensing License (Required)

Work Location: In person

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