Lead Patient Access Representative

(Full-time; 40 hours/week)

Generations Family Health Center, Inc. is a regional community health center covering a thirty seven town rural region in eastern Connecticut with sites located in Willimantic, Danielson, Norwich and Putnam. Our dedicated staff provides a full range of primary care services to all ages including medical, dental and behavioral health care, as well as care coordination and community outreach. In addition to our main facilities, we offer mobile programs and School Based Health Centers.

LOCATION: Putnam, CT (Dental Department)

Job Summary: The Lead Patient Access Rep coordinates activities as follows: Make appointments, greet patients, distributes and collects all paperwork necessary to activate patient, data enters all relevant information into computer, checks out the patient, including posting procedures, making appointments as indicated and collects payments as needed while providing excellent customer service. Provides oversight and training of front desk staff. Coordinates medical record activity including maintenance of patient records and release of medical records. The Lead Patient Access Rep, in conjunction with the site manager, coordinates all functions of the front desk, ensuring efficient patient flow and high quality customer service.

Lead Duties: Training of new employees. Training existing employees on new procedures. Monitoring and reporting on existing systems within the department. Assist supervisor with implementation of new systems.

High school diploma required, post-secondary school education preferred. At least two years of experience in busy medical office or similar setting preferred. Typing and computer skills essential. Strong familiarity with medical/dental terminology, appointment scheduling, patient registration, medical records and billing procedures necessary.

Pay Rate: $19.88/hour

Generations offers a competitive hourly rate and benefits package including medical, dental, and vision insurance, a tax sheltered annuity, group life insurance, disability insurance, paid sick time, paid vacation time and 9 paid holidays.